Project Manager Quality Assurance
Resume:
Michelle Anderson
**** *. ******* ******, **** *s, Chicago, IL 60626
******************@*****.***
Results-driven Cloud and SaaS Project Manager with excellent communication skills
seeking employment to help organizations manage their projects in a leaner, more
efficient way.
Experience
Project Manager
Delivered Innovation, Inc. Chicago, IL
2011 – 2013
Project Manager for a small technology firm specializing in Salesforce.com
customizations for growing companies. Responsibilities included:
• Managed the implementation of Salesforce.com customized deployments for a
variety of clients using Agile project management methodology
• Project planning, resource management, and maintenance of projects using
Basecamp and Teamwork PM project management tools
• Responsible for client communications, proactively discussing potential problem
areas and coming up with strategies for mitigating risks
• Managed teams of developers and business architects on each project
• Troubleshooting issues within the code and output with the development team
• Worked closely with the CTO on project planning and implementation of each
project
• Salesforce.com administration and customization tasks for both internal and
client environments
Project Manager - Research & Development
Don Johnston Incorporated Volo, IL
2002 - 2011
Managed the product lifecycle, including conception, development, and implementation
of software, printed materials and hardware products for a company specializing in
software solutions for students with learning disabilities.
Lead Software Quality Assurance Engineer
Marimba, Inc. Mountain View, CA
1999 - 2001
Responsible for quality assurance of various content and application management
software on a variety of software platforms.
Desktop Support Specialist
STL Technology Partners Bloomington, IL
1998-1999
Responsible for initial troubleshooting, incident management, and escalation of issues
for hardware and software problems for State Farm Insurance headquarters, which had
over 15,000 users and a variety of software platforms.
Education
Illinois State University 1994 - 1998
Bachelor of Science in Social Science
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