Sales Representative High School

Terrence Nottingham

Call center specialist. Able to master a database

******************@*****.*** / 646-***-****

I posses a very strong background and extensive experience in customer

service and working at a level that exceeds client standards. Working in a

fast pace environment is something I excel at. I am sure that my

experience, personality and ability to connect with customers and drive to

succeed will make me a great asset to your company.

Employment History

03/2012 - 11/2012

Telephone Interviewer, Opinion Access Corporation, Long Island city NY

. Performed market research by contacting respondents and conducting

telephone interviews.

. Was advanced to special project where I conducted surveys for phone

insurance companies.

. Maintained a 4.5 completion rate.

02/2010 - 02/2011

311 Call center floor support, King Teleservices, Brooklyn, NY

. Managed over 150 operators

. Ensured that all call center operators provided callers with proper

services and information so company would perform above client

standards.

. Guided operators with administrative needs/ performed technical

support/ trained new hires.

. Was offered team leader position

09/2006 - 02/2010

311 Call center representative, King Teleservices, Brooklyn, NY

. Answered incoming calls in a professional and courteous manner.

. Presented callers with information and assistance regarding all NYC

non emergency government services.

. Provided referrals, distributed phone numbers, created service

request, and reported

complaints for city agencies.

. Maintained 95% or above quality score.

. Was promoted to floor support.

10/2005 - 7/2006

CITI Bank telephone sales representative, King Teleservices, Brooklyn NY

. Initiated calls and briefed Citi bank customers on the benefits of

credit protection.

. Encouraged customers to accept beneficial upgrades from Citi bank.

. Was elevated to elite team.

5/1999 - 3/2000

Technician, Antenna & Cable Communications, Brooklyn, NY

. Installed wireless phone systems, mounted antennas, completed

demolition and construction, tested wireless connections and performed

inventory control.

6/1996 - 9/1996

Messenger, Dean Witter, Manhattan, NY

. Delivered important documents, securities, and financial records from

Dean Witter to other investment companies.

Education

1994 - 1998 Harry Van Arsdale High School.

H.S. Diploma

1998 - 2000

Medgar Evers College

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