Process Improvement Data Entry

Ecina Christmas 201-***-**** *************@*****.***

Summary

Experienced professional with a focus on corporate strategy and financial services. Analyzed concepts and implemented

new approaches to process improvement. Excelled at interfacing with management to ensure organizational goals were

conduced, executed and attained satisfactorily.

Experience

Exception Return Items Clerk

Citigroup (New Jersey) 2002 – 2011

• Operated the NDP 600 to process all in-clearing checks for capture, reject repair, and balancing.

• Executed the reconciliation of processed errors using the VSOFT Chargeback System to ensure rejected items were

matched to depositing accounts.

• Performed End of Day Function that ensured all accounts of daily balancing were reconciled timely and accurately.

• Served as an interdepartmental liaison with business units to facilitate strategy implementation and joint problem-solving.

• Demonstrated leadership and direction to resolve issues with insightful ideas for business challenges.

• Liaised with mid-level and senior-level business partners to develop and implement process improvement strategies.

Financial Clerk Associate

Summit Bank (New Jersey) 1988 – 2001

• Utilized Vector 5 Online Return System to research and charge-back appropriate deposits.

• Received, prepped, processed, and captured all Clearing House and bank returns using the DP500 System.

• Assessed customer requests and determined the urgency of complaints utilizing financial knowledge.

• Provided supervisory guidance to new clerk associates to ensure high quality standard of service for clients.

• Analyzed financial statements and screened information to determine creditworthiness of prospective customers.

Skills

Microsoft Office, Data Processing, Account Reconciliation, Strategic Problem Solving, Financial Statement Analysis,

Interpersonal Abilities, Team Management, Analytical, Communication, and Organizational Skills.

Education

Bergen Community College

Completed course requirements for certification in Microsoft Office. 2003

Computer Processing Institute (CPI)

Data Entry Certification 1987

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