Service Sales
Resume:
Endre Jojart
Tel:905-***-****
E-mail:*******@*****.***
RESUME
ENDRE JOJART
SUMMARY OF
QUALIFICATIONS
Exceptional Management skills and leadership with clear direction
Comprehensive knowledge and understanding of the importance of
providing excellent customer service.
High degree of motivation, readiness to work under pressure.
Excellent communication with team-members and clients.
Dependable, detail-and result-oriented personality.
Excellent time and work management.
Thorough knowledge of diagnostic imaging and biomedical equipments
Excellent supervisory skills, emphasizing teamwork.
Outstanding ability to adapt to new position and responsibilities.
Comprehensive knowledge of technical information and relevant software
Programs, including Unix, Solaris, all Windows OS, MacOS81 and
higher.
Applications, TCP/IP, DNS, DHCP, DSL, ISDN, Network/Routing
Endre Jojart
Tel:905-***-****
E-mail:*******@*****.***
WORK EXPERIENCE
2011 – Present
Aramark Healthcare Canada
DI and Biomed Manager Clinical and Biomedical Technology
• Manage 7 Biomeds and 2 DI engineers Union and Non Union
• Align workforce to customer demands and regional needs to meet
contractual requirements and minimize Elapsed Time to Repair (ETTR)
• Responsible for the three primary drivers: Control and manage
operating expenses, drive margin improvement; reduce vendor subcontracts;
and assist sales team in realizing growth in new customers and
existing customer base.
• Lead actions to analyze and improve Field Engineer skills and
development
•Develop high levels of customer satisfaction in conjunction with their
clinical engineering counterparts and own improvement plans as needed
•Deliver on all service operating metrics
2010-2011
Siemens Healthcare TDC USA
Technical Instructor Ultrasound
• Provide technical training on Ultrasound product line
• Including products S2000, X150, X300PE
Sequoia, G20, G40, G50, G60, CV70 systems
• Develop training material for new products
• Assist other regions with off and on site support
• Perform Software upgrades, and Modifications
• Provide equipment and application training to customers and
Biomedical engineers
• Promote Siemens service and offerings to Non Siemens Customers.
2008-2010
Siemens Medical USA
Senior CSE/Field support TSE Ultrasound and Nuclear Medicine
• Provide Field Service for the region
• Provide Application and Technical support to customers
and Biomedical Engineers
Endre Jojart
Tel:905-***-****
E-mail:*******@*****.***
• Assist other regions with off and on site support
• Promote and sell service contracts and upgrades to Siemens customers
• Perform Preventative Maintenance, Software upgrades, and field
Modifications on Siemens Ultrasound equipments and Nuclear
Medicine.
• Perform remote diagnostics
• Provide equipment and application training to customers and
Biomedical engineers
• Promote Siemens service and offerings to Non Siemens Customers.
• Maintain customer satisfaction and high level of Siemens Service
Performance
• Project management, installations
• Renew service contracts
2006-2007
Smiths Medical International
Service Manager
• Manage Biomedical equipment service shop/field
• Develop and finalize and procedures for ISO certification
• Control parts order and develop control mechanism process
• Implement new quality control service processes
• Create new Calibration, Quality assurance testing
• Develop repair processes
• Improve profitability and build long term business vision
• Develop technical support protocol
• Increase service contract capture
• Implement long term manpower development program
• Develop Service module in Oracle
• Develop Biomedical Engineering training
• Train Biomedical engineers and Sales Engineers
Endre Jojart
Tel:905-***-****
E-mail:*******@*****.***
2004-2006
GE Healthcare Eastern Europe
OLC-Ultrasound Technical Support Engineer / Trainer
• Provide Technical support to Central and Eastern Europe
• Design and implement new service processes modeled for Eastern
Europe
• Create long term development training plan for Field Service Engineers,
Customer Service personnel in the Region
• Provide technical support and design new training programs for service
Engineers.
• Improve Parts Inventory management and Logistics
• Develop new call-center procedures, implemented quality control and
data retrieval protocols for Technical Support
• Support and further develop Remote Diagnostics for faster service
delivery
• Introduce and develop Monitoring Process for overall service
performance and multi-site logistics
• Design and implement service contract sales strategy for the region
• Improve the overall Service Business performance and profit margin
Computed site visit rate figures for sales proposals response to
Marketing
1997-2004
Siemens Canada Ltd.
Nuclear Medicine, X-ray, Ultrasound and PACS support
• Field service and remote technical support
• Customer contact for project management
• Performing installations including site preparation and demonstrations
• Project management and installation of Nuclear Medicine, X-ray,
AX, DR, PACS equipments.
• Provide product and technical support to field service and sales/marketing
• Support Ultrasound equipment Sales and Marketing
• Provide technical support to national field service personnel
• Monitor sufficient parts supply
• Maintaining excellent customer relations, remote or on-site support
• Provide clinical and application support
• Maximize Customer Satisfaction
• Control sales demonstrations and product shows
• Participate in sales and service Projects
• Train and mentor service engineers and hospital personnel
Endre Jojart
Tel:905-***-****
E-mail:*******@*****.***
1990-1997
Elscint Canada Ltd.
Modality Service Manager /Ultrasound and Nuclear Medicine–‘95-‘97
Field Service Engineer/Team supervisor – ’90- ’95
• Maintaining customer relations with existing customers
• Renew contracts for new and existing equipment, prepare necessary documents
• Installation of new equipment with site preparation
• Managing parts ordering and parts returns for sufficient credits
• Maintain and improve customer satisfaction
• Provide support to Sales Department
• Renew contracts for new and existing equipments
• Maintain product documentation
• Participate in preparation of sales contract proposals
• Annual budget review and analysis
• Responsible for staffing and sufficient parts supply, installation of new
equipments, site preparation
EDUCATION
2009-2010
Siemens USA
S2000 and SC2000 Ultrasound system training
E-training and Annual Certifications: EHS, Electrical Safety,
FDA 2579, Government Contracts, HIPAA, Life-net Data Integrity,
Leading the Way, Med Information Security, Radiation Safety,
MA VT Mkfg code of conduct, Blood Bourne pathogens
2007
Smiths Medical (UK)
Biomedical equipment service and application training
Graseby, Medex, Volumetric Infusion pumps, Syringe Drivers, Ominifuse Syringe drivers,
HL-90, H1200/H31, ParaPac 200D, CADD, Deltec, Level1.
2004-2005
GE Healthcare Germany
Endre Jojart
Tel:905-***-****
E-mail:*******@*****.***
Ultrasound product training
LOGIQ3, 5, 7, 9, VIVID7, VIVIDI systems
2004 Siemens Canada
Ultrasound (G50-60 V70) Product training (Germany)
2002 Siemens Canada
Ultrasound (Acuson) Sequoia product training(USA)
2001 Siemens Canada
Antares Ultrasound training (USA)
2000 Siemens Canada
Nuclear Medicine products E-cam, E-soft training Siemens, (Germany)
MT, Syngo MM Workplace,Project Management course
1999 Siemens Canada
Clinical Networking(PACS) products: Magicview1000 and camera
Server2, Magicstore XS, Jukebox, MV300, Gateways.
Nuclear Medicine products: Ecam G, HD3 detector training at
Siemens Germany and USA
1998 Siemens Canada
Ultrasound product line training: Prima, Versa Pro, Versa Plus, Elegra
Quality Management course
1991-1992 Elscint Canada
Ultrasound and Nuclear Gamma camera training (Haifa, Israel)
1984-1989 Budapest Technical University (BME) Hungary
Electro-Mechanical Engineer
1980-1984 Deri Miksa Industrial College, Hungary
Electrical and Electronics Engineering Technologist
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