Sales Customer Service

Cassandra Baines

**** *********** ? Houston, Texas 77047

832-***-**** ? ***************@*****.***

Summary

Conscientious and organized Customer Care Professional, with 10+ years of

demonstrated experience providing care that is top quality, personal and

humane, seeks an opportunity with an employer that will appreciate

outstanding service in the Health Care field, which exceeds customer

expectations. Expertise extends to administering to the elderly, infant

and disabled populations in residential and institutional settings. Highly

motivated and determined to represent a company with professionalism and

confidence; considers efficiency, planning and accountability very

important qualities of a valued worker. Available to work any shift,

weekends, holidays and overtime.

Professional Experience

Nurse Assistant

. Answer patients' call signals; feed patients who are unable to feed

themselves.

. Turn and reposition bedridden patients, alone or with assistance, to

prevent bedsores.

. Observe patients' conditions, measuring and recording food and liquid

intake and output and vital signs, and report changes to professional

staff.

. Provide patients with help walking, exercising, and moving in and out of

bed.

. Provide patient care by supplying and emptying bed pans, applying

dressings and supervising exercises.

. Bathe, groom, shave, dress, or drape patients to prepare them for

surgery, treatment, or examination.

. Transport patients to treatment units, using a wheelchair or stretcher.

. Clean rooms and change linens; collect specimens such as urine, feces, or

sputum.

Customer Service/Sales

. Greet customers and ascertain what each customer wants or needs.

. Open and close cash registers, performing tasks such as counting money,

separating charge slips, coupons, and vouchers, balancing cash drawers,

and making deposits.

. Maintain knowledge of current sales, promotions, policies, and security

practices.

. Compute sales prices, total purchases and receive and process cash or

credit payment.

. Maintain records related to sales.

. Watch for and recognize security risks and thefts, and know how to

prevent or handle these situations.

. Recommend, select, and help locate or obtain merchandise based on

customer needs and desires.

. Answer questions regarding the store and its merchandise.

. Describe merchandise and explain use, operation, and care of merchandise

to customers.

. Ticket, arrange and display merchandise to promote sales.

Employment History

Home Health Provider, Genesis Home Health - Houston, Texas

06/2011 - 02/2012

CNA, Tomball Nursing Home - Tomball, Texas

03/2010 - 10/2010

Provider, Homecare Temporary Services - Houston, Texas

01/2010 - 05/2010

Cashier, Captain Benny Restaurant - Houston, Texas

02/2010 - 03/2010

Nurse Aide, Lexington Nursing Home - Houston, Texas

05/2005 - 12/2009

Nurse Aide, Oceano Healthcare - Houston, Texas

04/2004 - 04/2005

Intake Clerk, Harris County Hospital District - Houston, Texas

11/2004 - 03/2005

Nurse Aide, Briarwood Nursing Home - Houston, Texas

03/2003 - 01/2005

Food Service Attendant, Houston Independent School District - Houston,

Texas 08/2000 - 03/2003

Education and Licenses

Nurse Aide License, Texas Department of Aging and Disability Services -

Austin, Texas

Diploma, Sterling High School - Houston, Texas

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