Customer Service Manager

Scott Somers

*** ****** **** *****

Greer, SC ***50

Ph: 864-***-****

E-mail: ***********@*******.***

WORK EXPERIENCE

Customer Service Manager

July 2005 - present MSI-Viking Gage Duncan, SC

- Responsible for $20 million in annual sales of Industrial and Metrology equipment.

- Ensure that the customer needs are met or exceeded.

- Give up to date information concerning customer orders and accounts.

- Work with vendors and suppliers to ensure lead times are kept to a minimum.

- Manage the call center staff.

Program Services

May 2004 - July 2005 Upward Unlimited Spartanburg, SC

- Assist over 200 churches in developing their children's ministry

- Ensure training is provided both to the customers and for peers.

- Ensure that customer needs are met or exceeded by being proactive in getting information concerning product and/or service issues.

Customer Service Manager

July 2002 - March 2004 W.W. GRAINGER INC. Greenville, SC

- Recruit and develop new associates.

- Manage the day to day operation of the Greenville branch.

- Ensure customer issues are resolved in a manner that ensures customer satisfaction.

- Manage P&L for branch location.

- Facilitate training on new product and services.

- Track the performance and evaluations of all employees.

Operations Supervisor

June 1999 - July 2002 FedEx Supply Chain Services Spartanburg, SC

- Processing of all less than full case of Adidas America shoe orders. Responsible for 35 associates in the Tilt Tray Operation.

- Safety Committee Member.

- Process Improvement Team Coordinator.

- Department Training Manager

- Facilitate OJT as well as professional and personal development classes.

- Conduct new hire interviews, orientation, and staffing requirements.

- Manage associate retention during first 90 days of employment.

- Develop and maintain associate absenteeism/training tracking database.

- Coordinated long term planning on outbound load volume fluctuations.

- Researched freight labels requiring cases for shipping.

Guest Relations Host Intern

May 1996 - November 1998

Walt Disney World Company Lake Buena Vista, FL

- Addressed Guest complaints and concerns.

- Managed guest information, reservations, and ticket sales.

- Served as a VIP tour guide.

- Assisted Guests with merchandise selection.

- Created visual displays.

- Managed inventory, damages, sales, and customer records.

- Managed floor stock and customer purchasing.

- Assisted in Disney ATS ticketing for guests.

Commanding Officer’s Administrative Assistant

September 1991 - December 1995

U S. NAVY

- Ship Secretary for the Commanding Officer of a nuclear powered aircraft carrier.

- Officer manpower official for command.

- Officer transfer and receipts clerk. Responsible for the timely transfer of officers scheduled to report to other commands. Also ensured

that a relief was provided for those officers that transferred.

- Responsible for all officer promotions and pay matters.

- Maintained all Officer service and training records. Coordinated all off site training with other commands.

- Served the President of the United States for 3 weeks while he embarked for the 50th Commemoration of the D-Day Invasion in 1994.

- Member of the Commissioning Crew for USS GEORGE WASHINGTON (CVN 73).

- Awarded two Navy Achievement Medals, 3 Commanding Officer Commendations, and numerous other unit and personal awards.

EDUCATION

Bachelor's Degree, Clemson University Clemson, SC 1999

Received a Bachelors of Science degree in Management with an emphasis in Human Resources.

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