Technical Management

April D. Williams

**** **** ******* ******* ***. APT. 16 RUSTON, LA 71270 318-***-****

***************@*****.***

Summary

I HAVE 3+ YEARS OF EXPERIENCE AS A TECHNICAL WRITER, WHICH INCLUDES

COMPLETION OF ADVANCED TECHNICAL WRITING COURSE WORK. VARIOUS PROJECTS

PURSUED INCLUDE END-USER DOCUMENTATION SUCH AS DESKTOP PROCEDURES, MANUALS,

SYSTEMS OPERATION DOCUMENTATION, PRESENTATIONS, PROCESS FLOWS, AND ON-LINE

HELP PUBLICATIONS. ALL DOCUMENTS WERE ORGANIZED, CONSISTENT, PROOFREAD, AND

EDITED. IN ADDITION, PUBLICATION LIFE CYCLE AND STRICT STYLE GUIDES ARE

ADHERED TO THOROUGHLY. DOCUMENT PREPARATION SOFTWARE INCLUDE MICROSOFT

OFFICE SYSTEMS AND CONTENT MANAGEMENT SYSTEMS. PROJECT MANAGEMENT SKILLS

ARE USED TO PRIORITIZE TASKS AND MEET DEADLINES ACCORDINGLY.

EDUCATION

Master of Arts Louisiana Tech University Ruston, La 71270

Nov. 18, 2011

Areas of concentration: Technical Writing & Communication, Business

Bachelor of Arts Speech & Language Louisiana Tech University Ruston La

71270 May 17, 2008

Related Curriculum: Technical Writing

ENGL 562: Technical Editing May 2011

Digital and print copy markups were completed, in addition to studying

the process of manuscript development for publication.

ENGL 569: Graphics in Technical Writing March 2011

Various projects were completed to identify the principles and uses of

information design in print publications and websites.

ENGL 561: Technical Writing for Publication November 2010

Advance scholarly writing was completed for article, review,

bibliography, book, and reference entry preparation in paper and

electronic venues.

BUSN 594: Business Administration August 2010

Collaborated with team members to create a business proposal for a local

company; strategic planning business exercises were also completed.

ENGL 303: Technical Writing May 2006

Technical report writing and developmental writing skills were obtained

in this undergraduate course.

Job EXPERIENCE:

Technical Support Specialist: Teleperformance USA Shreveport, LA 71129

Dec. 2012 - Currently

Address inbound and outbound calls pertaining to Sprint customer issues.

Utilize Customer Relationship Management (CRM) software to assist with

account inquiries, data difficulties, or device troubleshooting. Document

interactions and complete maintenance orders according to template and

procedures.

Adjunct Instructor: Education Corporation of America Shreveport, La

71111 Aug. 2012 - Sept. 2012

Communicate with students through written and oral exchanges. Evaluate,

design, and implement course curricula to meet the needs of students from

diverse populations. Execute effective testing and teaching

methodologies.

Research Associate/Technical Writer:

Louisiana Tech University Nethken Hall Ruston, La 71270 June 2012 -

Aug. 2012

Develop and manage web site content (front end and back end). Edit book

chapters according to publication guidelines, and develop instructional

course material. Manage grant budges and perform administrative duties

pertaining to grant funding.

Technical Writer / Procedure Consultant:

JPMorgan CHASE 780 Kansas Lane Monroe, La 71203 April 2011 -

May 2012

Interview Subject Matter Experts (SME) to determine procedural

information and follow up on information requests. Write operational

procedures for mortgage banking systems. Each procedure consists of

active, clear, and concise language according to Chicago writing style

guidelines.

Ensure procedures meet approval, editing, and publishing requirements

prior to the deadline. Provide procedural consultation to business

contacts. Job duties also include maintaining process flows, compliance,

and regulation materials.

Computer Skills

Microsoft Office 2010: Word, Excel, Outlook, PowerPoint, Access ? Visio ?

SharePoint ? Adobe RoboHelp 9 ? SnagIT

References

References are available upon request.

Contact this candidate