Manager Project

Richard Schierer

INFORMATION TECHNOLOGY MANAGER / PROJECT COORDINATOR / CONSULTANT

** **** ****** - ******, ** 11784

*******.********@*****.***- 631-***-**** / 631-***-****

Over 18 years of proven hands on help desk, network/computer

administration, troubleshooting, project coordination and management

experience. Highly proficient in all aspects of network operations from

problem determination to resolution. Seeking position in the health care

industry specifically or other industry where my vast experiences can bring

value to the client and projects to completion.

WORK EXPERIENCE

NOC Engineer

mindSHIFT Technologies - Commack, NY - October 2011 to Present

mindSHIFT is one of the largest IT outsourcing and cloud services

providers, serving small and mid-size businesses for more than 10 years.

. Monitor, maintain all aspects of customer's network, both in-house and

remote, servers, PCs, peripherals, SANS, firewall, DSL and T-1, Webpage,

hardware and software.

. Field calls, support, resolve or escalate VMware, Citrix, Exchange 2003,

UNIX, POP, FTP, IIS, Windows Server 2003/2008, Windows XP\Vista\2007, and

Sharepoint.

. Create cases in SharePoint and complete, update, make follow up's calls,

send status emails.

. Troubleshoot SPAM, ProofPoint, mail delivery issues, Exchange mailbox

space & BlackBerry accounts, Outlook, PST issues.

. Support network events, firewalls, switches, web pages, use Intermapper

monitoring application, investigate hack attacks via netflows.

. Monitor 40 AS/400 Systems, answer all messages, create cases, escalate to

AS/400 team if necessary, contact/update client when necessary.

. Troubleshoot DSL, T1, network events, work with Verizon, ATT, lightspeed,

Qwest & XO.

. Support all smartphones, blackberry\BES, mobile hardware, and mobile

email issues.

. Respond to customer request for DNS changes, server and blade issues, in

rack or remote.

. Proactively monitor & support clients with devices located in our data

center consisting of 5 large leased rack space computer rooms, data

center operations, UPS, fire, cooling, security cameras, system wide

events.

IT Solutions Consultant

Make My Technology Simple - 2009 to Present

Work in partnership with clients, advising them how to use information

technology in order to meet their business objectives or overcome problems;

to improve the structure and efficiency of an organization's IT systems.

Specializing in data recovery, anti-virus removal and solutions, PC/network

standardization and IT best practices.

IT Manager

LABORATORY MANAGEMENT SERVICES - Hauppauge, NY - 2008 to 2009

A leading provider of clinical data acquisition and reporting solutions for

health plans and clinical laboratories.

. Designed and implemented a new LAN at this new startup healthcare

integration services company, including connecting securely to the off-

site datacenter, integrating a copier/fax machine for network printing

and working closely with the Telecomm vendor who installed our phone

system.

. Managed the company's 'web portal project' which involved working very

closely with the outside developer, company stakeholders/LMS C-Level

management and personnel and our clients who consisted of clinical

laboratories and health insurance companies. .

. Standardized and re-wrote the 'Security Policies and Procedures' document

which resulted in better technology compliance and efficiencies.

. Analyzed, updated, documented and tested company's 'Disaster

Recovery/Business Continuity Plan' by creating a test environment with

several VMware virtualized servers.

. Planned and executed the relocation of our data center from a shared

office space to an offsite hosting facility while maintaining compliance

with security requirements set forth by HIPAA and our clients with no

disruption to production or service.

. Created a test lab consisting of 3 VMware servers running Windows 2003.

This was used to test all updates to the web portal, and any new

applications prior to going into production.

IT Manager

STAR MULTI CARE SERVICES, INC - Huntington Station, NY - 2002 to 2007

A premier provider of home health care services.

. Performed all facets of delivery of IT services to a company with 7

offices in 4 states, ranging from creating efficiencies to cost

reductions by standardizing the desktops, which in turn reduced Help Desk

calls.

. I was the HIPAA Security Officer, traveling to all offices, performing

physical, administrative and technical audits and working with management

and office personnel to ensure HIPAA compliance for our 7 offices in 4

states.

. Upgraded and optimized corporate desktop systems on schedule and within

budget, which in turn reduced support calls and costs by 85%.

. Managed the migration of Great Plains and SQL Server 2000 applications to

a new more powerful and expandable server resulting in performance gains,

more efficient processes and better disaster recovery options.

. Planned and successfully implemented the relocation of the company's data

center from Miramar, FL to NY Corporate Offices with no disruption to

production or service.

. Performed and oversaw help desk functions, network administration, vendor

management, consultants and purchases. Worked closely with all business

and user groups to create Disaster Recovery/Business Continuity Plans for

all offices as part of HIPAA compliance.

. Conducted research for the replacement of the company's aging

time/billing/payroll application to a newer more robust Windows-based

system which streamlines work processes and which would allow the

integration of other technologies.

Help Desk Support Supervisor

GENERAL SEMICONDUCTOR - Melville, NY - 2000 to 2002

One of the world's largest manufacturers of discrete semiconductors and

passive components.

. I reported to the Director of Technical Services; I managed a staff of 3

help desk support technicians, supporting corporate and remote locations

totaling 2500 users in the North American division.

. Project managed corporate-wide PC rollout of Windows 2000 Pro; created

multiple custom images for different hardware platforms; worked closely

with VAR to ensure time lines were met and handled second and third-level

support of all desktop issues for the company.

. Migrated user data and trained users during migration of GroupWise to

Lotus Notes.

. Established and maintained productivity training of end users and

supported all shrink-wrapped software applications.

Network Manager

AVZ & COMPANIES, INC - Hauppauge, NY - 1997 to 2000

One of the largest certified public accounting firms on Long Island,

providing a wide range of financial, accounting, auditing, tax and

consulting services to a variety of businesses and industries.

. Strategically planned and executed full network upgrade including new

servers, desktops and laptops hardware and software to reduce firm's risk

of being impacted by the Y2K bug.

. Established DR/BCP, new system-wide anti-virus and backup solution.

. Worked with Telecomm Vendor to bring in T-1 line to increase access to

the internet, allow use of on-line accounting services and databases.

. Established technical intern program; mentoring technology students

giving them computer troubleshooting experience.

. Personally provided IT support services to C-

Level/Managers/Accountants/Support Personnel totaling 70 users both on-

site and at remote client locations.

. Integrated CD 'Juke Box' into network to give the Tax Department access

to most current tax information.

Novell Administrator

JENNIFER CONVERTIBLES - Inwood, NY - 1995 to 1997

Retailer of contemporary leather furniture and sofa beds.

. Performed Help Desk functions for corporate office and retail stores.

. Performed all PC/server administration and troubleshooting in a Novell

3.12 environment

. Created nightly backups to reduce exposure to loss of data.

EDUCATION

PC/LAN Technician

Computer Career Center - Hempstead, NY

1994 to 1995

MSCE+I 2000

Technical Training Services - Plainview, NY

2000

MCP 2003 Server

New Horizons Computer Learning Centers - Melville, NY

2007

SKILLS

Windows Desktop & Server OSes, Office, troubleshooting, business continuity

planning, disaster recovery, network security, HIT, healthcare information

technology, project management, AS/400, SharePoint, Virus Removal &

Solutions, Data Recovery, Office Moves.

LINKS

http://www.linkedin.com/in/richschierer/

CERTIFICATIONS

MSCE+I NT 4.0

MCP 2003

ADDITIONAL INFORMATION

Founding Board Member of the Long Island Chapter of the Association of

Contingency Planners

Malverne Fire Department's 1997 Firefighter of the Year Award

Contact this candidate