Customer Service Human Resources

DANIELLE N. MCQUEEN

CELL PHONE: 828-***-****

HOME PHONE : 828-***-****

E MAIL: **********@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background,

and ability to work well with people.

WORK EXPERIENCE

Bartender

December 2011 – June 2012

Sagebrush – Lenoir, NC

Customer Service

I was hired into this position to manage out of control alcohol loss, to thoroughly assess the problems

and to suggest solutions, as well as to promote quality food and customer service to reestablish the

Sagebrush reputation and integrity. I was responsible for managing all money transactions by

keeping a till, filling all of the restaurant’s to go and drink orders, and keeping a well-controlled level

of alcohol consumption within my bar patrons. I positively impacted the company’s alcohol loss by

5%, raised their food and alcohol sales considerably, and maintained customer satisfaction.

Medical Office Administrator

January 2011 - August 2011

ARC Acupuncture and Physical Therapy Specialists - Daytona Beach, FL

Healthcare

My responsibilities included scheduling patients, checking patients in, collecting money,

verifying/billing insurances, assisting patients/doctors, faxing evaluations and script requests,

completing requests for insurance precertification, insuring chart completion with all proper

paperwork, following up with unscheduled patients, keeping track of all reassessment dates, filing,

answering telephones, and chart audits.

Staff Accountant

August 2007 - October 2010

TBJ Trucking, Inc. Statesville, NC & Daytona Beach, FL

Transport and Storage - Materials

My responsibilities included: preparing complete and accurate financial reports, processing payroll

for hourly and mileage rate employees, compiling the proper paperwork to invoice and bill vendors,

filing and bookkeeping, inputting customer payments into Quickbooks and depositing checks,

creating late notices and contacting customers regarding past due accounts, receiving incoming calls

and routing them to appropriate extensions, human resources, and accounts receivables.

Waitress - Trainer - Bartender

June 2003 - August 2007

Owls’ Eyes Statesville, Iredell, NC

Customer Service

I began with this company as a hostess and worked my way up to a Certified Trainer. I was involved

in the supervision of shifts including overseeing the duties of 5-10 employees. I trained new

employees as well as traveled to assist in the grand openings of new stores. My day to day activities

included managing a money bank, ensuring quality customer service, food and merchandise sales,

upholding alcohol regulations, overseeing food quality control, and maintaining an upbeat and

positive atmosphere at all times.

EDUCATION

Currently Enrolled, Cosmetology

August 2012 – Present

Caldwell Community College and Technical Institute Hudson, NC

Some College Coursework Completed, Accounting,

January 2009 - May 2010

Caldwell Community College and Technical Institute Hudson, NC

Some College Coursework Completed, Social Sciences

August 2003 - May 2004

Western Piedmont Community College Morganton, NC

High School Diploma,

August 1998 - May 2002

Freedom High School Morganton, NC

National Honor Society, Academic Excellence, Anchor Club, varsity cheerleading squad. I graduated with

honors.

SKILLS

Payroll for +100 employees Expert

Billing and book keeping / Accounts Receivables Expert

Intermedia

Human Resources

te

Public Relations Expert

Collections Expert

Money management Expert

Customer Service Expert

Intermedia

Quickbooks

te

Efficient in Quickbooks, Microsoft Excel, Word & Access, Axon, Paychex; Can type 60+ words

per minute

REFERENCES

Available upon

request

Contact this candidate