Customer Service Manager

Location:

Posted:

February 24, 2013

Clark Ross

Objective: To secure a position in the computer field using my IT skills, experience and knowledge.

Summary: Able to define project priorities and meet critical deadlines

Experienced in analyzing, operating, administering and maintaining network connections

Hands on experience in troubleshooting and repairing Personal Computers as well as

installing and updating various software programs

Knowledgeable in Word, Excel and Access

Skilled in configuring, upgrading, and disaster recovery

Experienced in safely installing cables

Friendly with a positive attitude and outstanding customer service skills

Familiar with JavaScript, Web Programming, spreadsheets, etc.

Education: Ohio Business College Sandusky Campus

Diploma in PC Support Specialist Graduated Jan. 2013

*Awarded Academic Honors

EHOVE Career Center Milan, Ohio

Certified in Cabling

A+ Certified

Employment: Norweco Norwalk, OH

Commercial Manager 1994 to 2010

Managed and efficiently ran the commercial department

Coordinated with superiors to develop strategies to increase productivity

Tracked orders and maintained adequate inventory

Ran wires and installed network cables

Performed general building maintenance and operated forklift

Maintained effective customer and employee relations

Responsible for meeting customer deadlines

Oriented and trained new employees

Wired electric panels

Acknowledged for Distinguished Service, 2002

Erie Shores & M & S Builders Sandusky & Norwalk

Carpenter 1992 to 1993

Residential Construction

References Available Upon Request