Project Manager Quality Assurance

James Mumford

**** ******* ***** ********: 937-***-**** Email: *******@***.***

Springfield Ohio 45504 Home: 937-***-****

Air Force Veteran with 24 years of aircrew experience; 6 years operations support for Part 121carrier. Multi-

Department airline experience associated with aircrew training, safety, flight and ground operations. Strong

knowledge of Safety Management System/ Air Transportation Oversight System data collection tools and Federal

Regulations.

WORK HISTORY

Relocated to Ohio, unemployed- retired AF August 2012 to Present

ASTAR Air Cargo, Florence Kentucky 2009 to 2012

Internal Evaluations Program Auditor - Operations/Safety and Compliance

Internal airline auditor responsible to verify each department’s compliance with FAA regulations, company policies

and documented procedures. Maintained confidential company Voluntary Disclosure Reporting Program records

and assisted department managers responding to FAA investigations, ASAP reports and risk assessments.

Reviewed company manuals and department procedures for compliance to Federal regulations and DOD

instructions. Assisted department managers submitting changes to manual revisions.

Accomplished safety attribute inspections, assessed each departments program effectiveness and

coordinated audit findings with department managers and FAA inspectors.

Entered evaluation findings into WBAT data base; analyzed trend data and developed special evaluations.

ASTAR Air Cargo, Wilmington Ohio 2007 to 2009

Airport Operations Coordinator/Regional Inspector

Company representative providing safety oversight of operations at four assigned airport stations and nightly

oversight at the main DHL hub. Duties included investigating cargo weight and balance discrepancies, Hazmat

shipments and aircrew complaints. Documenting and photographing aircraft damage and shipping discrepancies;

Investigated pilot reports of station delays, safety complaints, provided follow-up and resolution.

Instructed aircraft ground handling, marshaling and security training to assigned station personnel.

Conducted cargo loading, aircraft handling, fueling and de-ice audits to ensure operational efficiency and

quality assurance of assigned stations and feeder stations. Prepared written reports and trend analysis

spreadsheets.

ASTAR Air Cargo, Wilmington Ohio 2006 to 2007

Dangerous Good Specialist (Contractor)

Prepared hazardous materials paperwork for cargo shipments.

Entered HAZMAT information into Computerized Pilot Notification System.

Coordinated cargo loads with company load planners and ground crews loading company aircraft.

Inspected cargo shipments for compliance and reported discrepancies back to outstations for their follow-up.

Aerotec, Wilmington Ohio 2005 to 2006

Aircrew Training Scheduler (Aerotek Temp hire)

Administrative support to the aircrew training department.

Updated and maintained a computer database, tracking pilot training currency. Maintained qualification records

for 400 crewmembers and staff.

Developed weekly training schedules, coordinated with simulator contractors and company aircrews.

Coordinated Hotels and transportation for aircrews.

Retired from the Air Force in September 2004

Completed major home renovation, sold property and relocated to Ohio.

Self-employed handyman - 2004 through 2005

Accomplished home renovations; window installations, plumbing, drywall, painting and minor electrical

repairs.

USAF Dover AFB DE

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C-5 Flight Engineer (Master Sergeant last position held) (Secret- security clearance) 1991 to 2004

Duties included aircraft inspections; non-scheduled aircraft maintenance; operated aircraft electrical, fuel, hydraulic,

and environmental/ pressurization systems. Computed aircraft performance, obstacle clearance, weight & balance

and determined aircraft airworthiness. Coordinated enroute maintenance and maintained aircraft logs. Provided

detailed technical aircraft systems knowledge and critical instructions during inflight emergencies for safe aircraft

recovery.

Provided inflight and ground instruction; a ssessed flight engineer performance and technical knowledge of

advanced $185 million dollar aircraft. Evaluated/Trained 500+ crewmembers during the course of military

career.

Wing Aircrew Training Manager, 436th Airlift Wing, Dover AFB, Delaware from 1999 to 2004.

Quality assurance representative for contracted Flight Safety International aircrew training program and aircrew

syllabus.

.

USAF, Loring AFB ME and Castle AFB CA 1980 to 1991

B-52 Defensive Aerial Gunner (Instructor/Evaluator) (Top Secret SBI -security clearance)

Duties included operating aircraft defensive fire control gun system, satellite communications and electronic

detection equipment; conducted pre-flight, in-flight, and post-flight inspections of onboard equipment.

Aircrew training Instructor; presented academic lessons and developed technical training programs to assess

student knowledge.

Combat Operations Desert Storm

EDUCATION AND TRAINING

QAI Lead Auditor Course, Indianapolis, Indiana - International Quality Management Systems

Courses through the Community College of the Air Force - Aviation Technology and computer courses

Hazmat Inspector Course- ABX International, Wilmington OH

USAF Senior NCO Academy, USAF NCO Academy (Courses in Leadership and Management, TQM, Oral and

Written Communication)

OSHA Certification (10 Hour)

Graduate of Urbana High School

USAF Aircrew Training

Flight Safety International (Military Division) Altus AFB, Oklahoma- C-5 Flight Engineer Qualification

B-52 Defensive Aerial Gunner- Combat Crew Training – Castle AFB DE

COMPUTER SKILLS

Proficient with Microsoft Office, Windows 98/2000, PowerPoint, Acess, Excel, Outlook, Acrobat Professional,

FAA VDRP Data Base, CAAS, Saber, Crew Qual

VOLUNTEER WORK

Construction Project manager – Air Force unit self- help building renovation. Managed an all-volunteer work

force, coordinated contractors for asbestos abatement, electrical upgrades, fire alarms and emergency lighting.

Constructed classrooms, offices and work stations. Installed counter tops, drop ceilings, lighting, windows,

doors and interior trim. Dover AFB Awarded Commander’s annual facility inspection “Best in the Air Force

2000”. Nominated for Dover AFB NCO of the Year. Awarded AF Achievement Award for project

management. Estimated saving the Air Force $300,000.

Habitat for Humanity- Home construction and general repairs (Dry wall, plumbing, electrical)

People Working Cooperatively- Assembly and installation of wheel chair ramps

Crew Chief Castle AFB Aircraft Museum- Maintenance and cleaning of static display aircraft

Dover AFB Aero Club- Assisted maintaining aero club T-41aircraft

Meals on Wheels- Delivered lunch meals to the elderly

Cub Scout Leader and Youth Softball Coach

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