Customer Service Quality Assurance

**** ******* *** *****

Paradise, CA ***** 707-***-****

**************@*****.*** Charles B. Dorsey

Objective Obtain a career in the Mechanical Engineering field.

Experience 2009-2012 Ecolab

Ukiah, CA

Territory Manager

Solely responsible for managing sales/customer service in

three counties.

Awarded for over-achieving annual sales quota year 2011.

Hands-on technical experience with mechanical and

electrical components.

2003-2008 Cole's Chop House

Napa, CA

Server

Server at nationally top rated steakhouse.

Extensive knowledge of service aspects and food/wine

pairings.

Full-time work while attending Napa Valley College.

2002-2003 Kenwood Club

Apartments Houston, TX

Leasing Specialist

Apartment community representative for potential tenants.

Contract organization and reception of new tenants.

2000-2001 Johnny Carinos

Houston, TX

Server

Guest satisfaction/quality assurance control.

Knowledge of food/wine.

Education California State University, Chico

Chico, CA

Bachelor's of Science in Mechanical Engineering, 2009

Courses/Program Heat Transfer/Thermodynamics

s Energy Systems

Fluid Mechanics

Strength of Materials

Numerical Methods

Control System Design

Solidworks

Matlab/C++

TK Solver

Microsoft Office Excel / Powerpoint / Word

Clubs/Interests ASME - American Society of Mechanical Engineers

Member 2007-2009

MESA - Mathematics, Engineering, Science and Achievement

Vice-President (2005-2006)

Club fundraiser organization / member connections

Climbing, Swimming, Playing Piano and Guitar, Reading,

Chess

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