Project System Administrator

Rangaraj. R

Senior Technical Writer/COnsultant

Email.ID: *********@*****.***

Mobile: +91-979*******

Objective

To obtain a permanent position where I can contribute my skills as an experienced professional, resulting

in a mutually beneficial growth relationship between my employer, my team and myself.

Profile

Technical writer/consultant who have nearly 8 years of experience in Information Technology and have

experience in handling technical documentation for various web-based and client-server applications.

Worked as business analyst and functional test engineer for few projects. Works directly with

development and test teams to gather source material and review documents.

Also have a very successful work experience as consultant for different clients.

Employment History

The organization presently I am associated from November 2010 – present as Senior Technical Writer is:

HCL Technologies, Chennai, Tamil Nadu, India.

The organization previously worked as Technical Writer from December 2004 to November 2010 was:

HTC Global Services, Chennai, Tamil Nadu, India.

Consultant

I had worked as Consultant under payroll of HTC Global Services for the following companies:

• Ford India, Chennai, Tamil Nadu, India (Aug 2008-Dec 2008) and (June 2010 – September

2010)

• JP Morgan & Chase, Mumbai, Maharashtra, India (Oct 2009 to March 2010)

Major Strengths

• Strong communication, collaboration, and team building skills.

• Multi-domain professional.

• Proficient in grasping new technical concepts quickly and utilizing them in a productive manner.

• Documenting user manuals, online help, installation guides, process documentation, reference guides, use

cases and test cases.

• Editing and reviewing development and test team’s documents for language.

• Tracking project management activities such as MOM, Weekly Status reports, action items, risks, and

organizing meetings.

Technical Skills

Drafting Tools Adobe-FrameMaker 7.0, MS Word 2010, and Microsoft Share Point

Services

Conversion Tools Adobe Robohelp 8.0 and Adobe Acrobat

Image Editing Tools Jasc Paint Shop Pro, Adobe Photoshop, and MS Paint

Screen cast Tools Camtasia Studio and BB Flashback

Management Tools Visual Source Safe 6.0 and TFS

Operating Systems MS Windows

Project Experience

HCL Technologies

Universal Music Group, UK June 2012 to present

UMG Global Rights and Clearance System

The system captures and manages the Rights & Restrictions for the Artists, Releases & Resources that

Universal Music own and/or distribute and handles the selection, routing and clearance of repertoire that

is owned by another company within the Universal Music Group for either physical or digital exploitation,

Also, it integrate the Rights and Clearance data with other applications and business processes outside

of the scope of Rights Management and Clearance.

My responsibilities include:

• Preparing Online Help, use cases, and test cases.

• Acting as an Offshore Business Analyst, Functional Test Engineer, and PMO

Environment: Adobe Robohelp 8, Microsoft Word 2010, Microsoft Powerpoint, and PM Smart.

Havas Media, UK November 2010 to May 2012

MMS+ Application

Havas Media is one of the world’s fastest growing media networks and it has got more than 100

agencies and it is based at UK.

The MMS+ is a strategic business transformation project with the key deliverable being to address the

inefficiencies around business process within Havas Media UK & USA. The objective is to introduce new

technology and capabilities to automate activities in Media buying across TV, Radio, Press, Outdoor, and

Digital Media Work streams and deliver the specified UK Business Blueprint.

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My responsibilities include:

• Preparing Online Help and Context Sensitive Help for the project.

• Acting as an Offshore Business Analyst.

• Understanding Use cases and UI specifications and coordinating orientation session with onsite

BA team.

• Giving KT session for new joiners and development team regarding the functionality of the

project.

• Tracking PCI Internal Audit.

• Involving in Functional Testing.

Environment: Adobe Robohelp 8, Microsoft Word 2007, Microsoft Powerpoint.

Consultant

Ford India June 2010 to September 2010

I had worked as a consultant for Ford India under the Payroll of HTC. I had to work at their work station

for their Global Service Desk's Process Documentation. It includes preparation of wiki pages for their

global reference. Process documentation targets the tasks performed by Server Operation Centre,

Network Operations Centre, and Global Specialist Team.

• Gathering Information

• Discussing with Shift Leads, Managers, and Shift Personnel

Environment: Microsoft Share Point Services

JP Morgan & Chase, Mumbai, India September 2009 to March 2010

I have worked as a consultant for JP Morgan & Chase under the Payroll HTC. I have worked at their

work station in Mumbai for their Treasury & Security Service's department. It includes preparation of

training materials for their PCClass application. Also I have prepared Process documentation that targets

the tasks performed using the IBM ClearCase repository.

• Gathering Information

• Discussing with Business Analyst, Managers, and Developers

• Preparing Training Materials for their PCCLass Application

• Process documentation that targets the tasks performed using the IBM ClearCase repository

• Business Models for various modules in the PCCLASS application

Environment: Microsoft Word, Excel, and PowerPoint

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HTC Global Services

ELCOT, India April 2010 to June 2010

Purchase

As Technical Communicator, I am involved in preparing Screen Casts for the Purchase module, which

is a web based application, used for managing purchase related activities of ELCOT. My responsibilities

included:

• Preparing Screen Casts using Camtasia Studio and BB Flashback

Environment: Camtasia Studio and BB Flashback

Indian Institute of Astrophysics (IIA) January 2009 to September 2009

Purchase

As Technical Communicator, I am involved in the documentation and conversion of Purchase module,

which is a web based application, used for managing purchase related activities of IIA. My responsibilities

included:

• Gathering information

• Documenting ‘Managing Indents’, ‘Managing Purchase Orders and Work Orders’, ‘Setting Up

Master Data’, and ‘Getting Started’.

• Converting Web help and System Administrator’s guide

Environment: Adobe-FrameMaker 7.0, Robo-Help, Jasc Paint Shop Pro, MS Word 2003, MS Paint, and

HTML

The Department of Social and Health Service (DSHS), WA October 2007 to July 2008

IMG

As Technical Communicator, I had been involved in the documentation and conversion of IMG, which is

a client-server application used for processing documents submitted for medical reimbursement in the

State of Washington. The application is used for converting the hard copy documents to computer

images, linking the documents, efficient record management, document retrieval, and data archival. My

responsibilities included:

• Gathering information

• Documenting ‘Installing and Configuring IMG’, ‘Checking Data Entry Documents’, ‘Setting Up

Document Types’, and ‘Fax Management’

• Documenting Training Workbooks

• Converting HTML Help and System Administrator’s guide

Environment: Adobe-FrameMaker 7.0, Robo-Help, Jasc Paint Shop Pro, MS Word 2003, MS Paint, and

HTML

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Reserve Bank of India, Mumbai;

University of Madras, Chennai; June 2007 to September 2007

University of Mumbai, Mumbai, India

Security Component

As Technical Writer, I had been involved in the documentation and conversion of the Security

Component. The Security Component provides form level, control level, and data level security to any

kind of application using menus and forms. My responsibilities included:

• Gathering information

• Documenting ‘Introduction to Security’, ‘Getting Started with Security’, and ‘Setting Up Security’

• Converting Web Help and System Administrator’s Guide

Environment: Adobe-FrameMaker 7.0, Robo-Help, Jasc Paint Shop Pro, MS Paint, and XML.

Michigan Department of Community Health, February 2007 to May 2007

State of Michigan, MI

M.A.P.L.E

As Technical Communicator, I had been involved in the documentation of M.A.P.L.E, which is a web-

based application to track the prescriptions dispensed by various submitters such as physicians,

pharmacists, dentists, and veterinarians. My responsibilities included:

• Gathering information

• Documenting ‘Data Entry, ‘Data Correction’, ‘Submission Tracking’, ‘Managing Internal User

Registration’, ‘Managing External User Registration’, and ‘Administrator’s Quick Reference

Guide’

• Converting the Help System using Robo-Help Classic and Administrator’s Quick Reference Guide

Environment: Robo-Help Classic, Adobe-FrameMaker 7.0, Jasc Paint Shop Pro, and MS Paint.

University of Madras, Chennai, India September 2006 to January 2007

Finance and Accounting System

As Technical Communicator, I had been involved in the documentation of the Finance and Accounting

System, which is a web-based application used for managing finance and accounts. It includes Voucher

Entry, General Ledger, Accounts Receivable, Accounts Payable, Assets, Budgeting, and generating

various financial reports. My responsibilities included:

• Gathering information

• Documenting ‘Accounts Receivable’, ‘Accounts Payable’, and ‘Assets’

• Converting Web help, User Manual, and System Administrator’s Guide

Environment: Adobe-FrameMaker 7.0, Robo-Help, Jasc Paint Shop Pro, and MS Paint.

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Constituent Services Department, Governor's Office, October 2005 to August 2006

State of Michigan

Impact Mail Processing and Contact Tracking (IMPACT)

As Technical Communicator, I had been involved in the documentation and conversion of the Impact

Mail Processing and Contact Tracking, which is a web-based application to automate the issues

management services provided by the Constituent Services Department. My responsibilities included:

• Gathering information

• Documenting ‘Setting Up Master Data’, ‘Introduction to IMPACT’, and ‘Getting Started with

IMPACT’

• Converting Web help, User Manual, and System Administrator’s Guide

Environment: Adobe-FrameMaker 7.0, Robo-Help, Jasc Paint Shop Pro, and MS Paint.

Kompakar, Malaysia December 2004 to September 2005

Project and Process Management Application (PPMA) and Issue Tracking Component

As Technical Communicator, I had been involved in the documentation and conversion of the Project

and Process Management Application, which automates project management activities from project

inception to closure and ensures transparency and effectiveness of resource allocation, delivery

schedules, defect tracking, and overall quality assurance of project deliverables. My responsibilities

included:

• Gathering information

• Documenting ‘Setting Up Master Data’ and ‘Managing Issue Tracking’

• Converting Web help

Environment: Adobe-FrameMaker 7.0, Robo-Help, Jasc Paint Shop Pro, and MS Paint.

Education

Bachelor of Engineering in Electronics and Communication Engineering (B.E-ECE), Dr. Navalar

Nedunchezian College of Engineering, Tamil Nadu, India, 2004.

Personal Details

•

• DOB : 24/07/1982

• Marital Status : Married

• Address : No 51, Lokesh Illam

• Pandiyan Street, near Ration Store,

• RMK Nagar, New Perangalathur,

• Chennai, Tamil Nadu,

• India.

•

• Email Id : *********@*****.***

• Mobile : +91-979*******.

•

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