Manager Customer Service

Serif K r kic

*********@*****.*** **** Herkender Ave

(Cell) 330-***-**** Akron, Ohio 44310

Prof ile

To join an environment in which I can utilize my education and personal skills while providing

opportunities for further education and experience in Business Sales, Exercise Science, Rehabilitation,

and Healthcare Leadership.

Education

University of Akron, Akron, Ohio Pursuing Bachelor of Science: Exercise Science, concentration on

Physiological Sciences. Graduation - May 2013

L e a d e r s h i p a n d C o m m u n i t y D eve l o p m e n t E x p e r i e n c e

Red Cross/ International Institute & Career Education M ar 2003- Dec 2005

• Worked with Donna Early on Refugee Assistance Program

Ambassador Award 2008

•

Exercise Science Club at The University of Akron

•

Fitness 19 M ar 2008-

P resent

Opened and assisted managing two fitness centers in North East Ohio

•

Initiated Telephone Soliciting Program which translated to 40% conversion rate.

•

Maintenance Tech on Machines ensuring 100% full usage by consumer.

•

Designed and implemented promotional advertising.

•

University of Akron Research Experience

“Aquatic and land-based treadmill jogging in college-aged individuals”

•

Volunteered in research study as a participant for three days

•

Experience

Personal Trainer, Fitness 19; Fairlawn/Stow, Ohio Aug 2009- Present

• Assistant manager in personal training and sales department.

Designed and instructed personal training sessions.

•

Formulated exercise programs for individual client needs.

•

Performed fitness tests, evaluations, and organize client’s personal health information.

•

Signed 33 new Personal Training clients in one month.

•

Assistant F i rst Shift Manager, Spectrum Plastic I nc.; Cuyahoga Falls, Ohio

D ec 2005-Nov 2006

Aided shift manager on daily tasks.

•

Performed daily communication and shipping tasks.

•

Programmed injection plastic molding machines.

•

CSR, Sbarro Pizza, Akron, Ohio A ug 2006-Dec 2008

• Worked with customers to provide excellent dining customer service.

Managed staff on timed food preparation to maximize quality and minimize waste.

•

Communicate with shift manager to ensure customer POS billing was accurate.

•

Contact this candidate