Information Technology Technical

Elias Steve Musallam

***** ******** ****. #***

Sherman Oaks, CA, 91403

Home: 818-***-****

*********@*****.***-****.***

OBJECTIVE

• I am an ITT Technical Institute graduate who offers a strong academic background in

Information Technology combined with excellent internship experience as a help-desk

analyst.

• I strive to consistently be recognized for technical troubleshooting skills used to rapidly

and cost-effectively resolve challenging technical issues.

• I have the ability to quickly learn and master new technologies; equally successful in

both team and self-directed settings; and proficient in a range of computer systems,

languages, tools and testing methodologies.

• I am capable of handling technical troubleshooting within an enterprise environment,

including system crashes, slow-downs and data recoveries. Engage and track Priority 1

issues, with responsibility for timely documentation, escalation, resolution and closure

of trouble tickets.

TECHNOLOGY SUMMARY

Certifications: CompTIA A+, HDI Help-Desk Certified

•

Systems: Advanced Server, CICS/ISPF/Mainframe, Unix, Windows 95/98/

•

X/NT/2000/XP/2K3, Novell NetWare, Mac OS

Databases: Oracle, ADB2, Relational Databases

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Languages: Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java

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Software: MS Project, MS Visio, MS Office, Lotus Notes

•

Hardware: All Internal PC Components, Scanners, Printers

•

EDUCATION

ITT Technical Institute, Sylmar CA

B.S. Information Systems Security Degree (Graduated 12/12)

•

GPA: 3.7/4.0 Honors

•

EXPERIENCE

31st District PTSA 6/2010 to Present

Creative Kids

Teacher Assistant, Child Day Care,

N&E Wholesale 11/2007 to 5/2010

Help Desk Technical Support;

Identify, Troubleshoot and Analyze Computer Issues;

Format Hard Drives; Installing & Configure Operating Systems;

Install and Configure Software applications;

Service and Maintain Microcomputers Systems; including clean test run

scandisk and defragment hard drives.

Contact this candidate