Account Executive Insurance

**** ******* ******

Pompton Lakes, NJ *****

Tel: 973-***-**** (Home)

Tel: 646-***-**** (Cell)

Joyce C. Bowes

Summary of Qualifications

• Experienced Risk Management professional.

• Professionally trained and highly experienced manager.

• Ability to effectively manage a complex insurance program, including pension

benefits.

• Ability to manage a team who work closely with internal stakeholders to provide

accurate needs analysis and quality service.

• Clearly and accurately represent the internal stakeholders objectives in product

selection and price negotiation. Positive advocate, skilled negotiator, able presenter and

active listener.

• Possess the maturity, finesse and executional follow through to develop and build

lasting relationships with key decision makers within the organization.

• Team player able to access and actively use risk management resources to provide

internal stakeholders with safety and risk management consulting services.

• Able to effectively use computer software, including Microsoft Office.

Experience:

December 2009 to Present – Girl Scouts of the USA

Director, Risk and Insurance

The Director of Risk & Insurance is responsible for ensuring that the national Girl Scout

organization and the chartered Girl Scout councils are adequately insured against

financial and reputational loss. The Director is also responsible for:

Designing and implementing a risk management program that applies the

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principles of risk management to exposures outside the area of insurance.

Acting as an internal consultant to the national organization’s various business

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units, and to the chartered councils, concerning the health and safety of all Girl Scout

employees, volunteers and members.

Designing and managing safety and risk management publications, including

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Safety Activity Checkpoints, for all Girl Scout approved activities and facilities.

The sound financial administration of all property and casualty insurance

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programs, insured employee benefit programs, including Defined Pension Benefit

Plans, and sponsored insurance programs offered to all of GSUSA’s 113 chartered

councils.

October 2007 to December, 2009 Wells Fargo Insurance Services

Vice President

Primary responsibilities included:

Managing a five member team servicing the Habitat for Humanity International

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account, which administered all property and casualty insurance coverages including

Directors & Officers Liability, for Habitat for Humanity International as well as master

policies and individual policies for 1,650 Habitat Affiliates. The unit also handles

International coverages for Habitat’s International Board of Directors and International

Affiliates.

Managing and servicing several large International clients and reverse flow

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clients.

Working with Wells Fargo Insurance Services International brokers to place

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and service various types of insurance programs.

Preparing and participating in client meetings, stewardship meetings and

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presentations to Boards of Directors.

Working with all local sales executives on new business opportunities.

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Preparing all new business submissions and presenting to, and negotiating

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with, selected insurance carriers to gather quotations.

Preparing and presenting proposals from carriers to clients and prospects

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Functioning as Senior Account Executive to service all newly bound accounts.

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May 2005 to September 2007 Arthur J. Gallagher Risk Management Services, Inc.

Area Vice President

Primary responsibilities included:

Managing the Public Entity Department client service personnel.

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Determining the profitability of the unit and participating in the sale of the unit.

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Promoted to Senior Account Executive, Commercial Lines and became a member of

Gallagher’s Higher Education Practice. Responsibilities included:

Marketing, coordination and managing of all service issues for Higher

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Education clients including Risk Control Services and Risk Management Seminars.

Handling a varied book of high end middle market clients including

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supermarket chains, real estate, manufacturing and entertainment.

Obtaining appropriate insurance coverages for clients including Educators

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Legal Liability, Directors & Officers Liability, Fiduciary Liability, International and

various Professional Liability, as well as standard Property & Casualty insurance.

May, 2002 to May, 2005 Frenkel & Co. of New Jersey, Inc.

Vice President/Senior Account Executive

Primary responsibilities included day to day management and servicing of commercial

lines clients including:

Preparation of insurance specifications.

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Preparation and presentation of insurance proposals.

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Client meetings with risk manager and/or CFO.

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Increasing revenues on existing book of business by making coverage

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recommendations and cross selling with other company departments.

Marketing with insurance carriers.

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Client base consisted of various industry groups including labor unions, insurance

companies, financial institutions, laser manufacturers, aviation and satellite

manufacturers and not for profit grant making foundations.

Major concentration of insurance coverages included Directors & Officers Liability,

Fiduciary Liability and various Professional Liability programs, as well as standard

Property & Casualty programs.

July, 2001 to May, 2002 CNA Risk Management

Vice President – Business Development

Primary responsibility was to build and maintain strong, strategic relationships with

clients and brokers through regular meetings and calls. Led and participated in marketing

initiatives and presentations to obtain new clients. Coordinated all activities from receipt

of submission through binding of new accounts.

Responsibilities also included:

Acting as the Account Executive on assigned Risk Management accounts.

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Coordinating and managing all service expectations of the client across all

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CNA profit centers.

Developing and implementing written account service action plans,

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Coordinating and leading stewardship meetings, and leading all renewal

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presentations

Managing profit and loss for all assigned accounts..

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September, 1996 to November, 2001 American International Group

January, 2000 to November, 2001

Assistant Vice President Operations and Account Service

Responsibilities included managing the accounting, finance, operations, policy issuance

and claims and service deliverables for Loss Portfolio Transfer Programs. Was also

responsible for the set up financial reporting procedures.

February, 1999 to January, 2000

Account Services Manager – AIG Risk Finance

Responsibilities included management and delivery of all services relating to the

structure of all Risk Finance programs including Loss Portfolio Transfers (Buy Outs),

Finite Risk, Environmental, Weather and Integrated Risk programs.

Worked with financial engineers and legal counsels to develop program documentation,

including an account service plan. Responsibilities included assigning tasks to each

service discipline including underwriting, legal, accounting, operations and claims, as

well as monitoring the results of the account service plan commitments.

September, 1996 to February, 1999

Account Manager – AIG Risk Management Casualty

Responsibilities included the overall delivery of services to Fortune 500 clients. Primary

responsibility was to act as the intermediary between all AIG disciplines and profit

centers and the brokerage community. Served as a consultant for all AIG disciplines,

including underwriting, accounting, loss prevention and claims. Assessed client service

needs and facilitated the delivery of all services to the insured. Fostered relationships

with the brokerage community leading to new client opportunities for AIG.

1994 to 1996 Johnson & Higgins, Inc., of Omaha, Nebraska

Assistant Vice President/Sales Initiator

Recruited for the startup and rollout of a new office in Omaha, Nebraska for the

company. Responsibilities included client management of existing Fortune 500 accounts;

production of new revenue for existing accounts; and coordination of delivery of local risk

management services to existing clients. Acted as a sales initiator to obtain new clients

for the company and enhance the company’s reputation within the local community.

1987 to 1994 Alexander & Alexander, Inc. of Omaha, Nebraska

1990 to 1994 – Account Executive

Promoted to Account Executive to maintain and grow revenues for existing upper middle

market and national accounts. Responsibilities included: analyzing current and future

business needs of client; recommending coverages; marketing clients accounts to

insurers; negotiating for favorable products, rates and commissions; presentation of

insurance programs to clients treasury and risk management departments; working with

sales manager and strategic business units to identify and develop prospects for new

business opportunities for the company.

1988 to 1990 – Commercial Account Representative

Promoted to handle and service an existing book of business for middle market

accounts. Facilitated all services for each client including analysis of client exposures and

recommend coverage enhancements. Responsible for growth in revenues through cross

selling and coverage enhancements.

1987 to 1988 – Commercial Lines Service Representative

Worked directly with Account Executives and clients servicing existing accounts.

Responsibilities include preparing and presenting proposals for new products and

renewals; building client satisfaction; increasing revenues on existing book of business;

provide technical expertise on property and casualty lines to less experienced personnel;

review policies and negotiate with insurance carriers for discrepancies in rates and

coverages on behalf of the client.

1983 to 1987 Automobile Club Underwriters Agency, Florham Park NJ

Account Representative

Responsible for working with Producers in the tri state area to market and service

existing and new commercial accounts. Assisted in the implementation of a new

computer system and provided training to employees in the field on its operation.

1977 to 1983 Griffith Prideaux Insurers, Morristown, NJ

Account Representative

Serviced and grew existing personal lines and small commercial accounts; placed new

business with insurance carriers; negotiated and marketed existing accounts with

carriers; served as a key player in developing and customizing software systems to

support day to day accounting and account management functions.

Professional Training and Certifications

Licensed Insurance Producer in various states within the United States.

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Counselor Sales Training

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Sales Initiator Training

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Advanced Presentation Skills

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Team Based Problem Solving

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Certified Professional Service Representative

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Face to Face Selling Skills

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Accredited Advisor of Insurance 81 and 83

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Certified Insurance Counselor – Commercial Casualty Institute

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References:

Available Upon Request

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