Administrative Assistant Management

Summary Of Qualifications:

Innovative and goal-oriented professional, possessing extensive experience

working with business users and product managers to produce solutions that

meet client needs.

Dedicated team leader with a track record of building high performance

teams that consistently exceed financial and operational targets.

Strong organizational skills having successfully managed project

deliverables and standard business processes for team in New York, London,

Sydney and Colombia.

Excellent technical writing skills with proven ability to transform

technical information into detailed illustrations and documentation.

Professional Experience:

Marsh & McLennan Companies CRM Analyst New York, NY / Hoboken, NJ

September 2006 - current

CRM analyst at leading global risk and insurance firm with experience

identifying relationships and incorporating data elements from a multitude

of internal and external sources for the purpose of developing a complete

view in support of business growth.

. Collaborated with business users and product managers in the development

of new business requirements and enhancement requests by accurately

capturing and analyzing requirements, translating them into system

specifications.

- Created business requirement documentation, process workflows and

conducted User Acceptance Testing.

. Spearheaded and successfully implemented major feature releases for new

systems, ensured departmental guidelines are met.

- Tracked and communicated all issues while devising methods to mitigate

them.

. Increased workflow and controlled costs by implementing and conducting

bilingual training to business users and colleagues across four

international geographies (New York, London, Sydney and Colombia) in the

use of new functionalities adopted for internal and external web-based

CRM platforms.

- Streamlined Duns & Bradstreet procedures; educated and provided

support to employees on purchasing procedures related to external

business information reporting, resulting in a 30% cost savings.

. Manage global office database, increasing quality and reducing erroneous

profiles for 50%.

- Liaise with HR / Real Estate to obtain accurate listing information

for data synchronization in PeopleSoft and other CRM platforms.

. Effectively managed employee performance and track project deliverables

based on a clear understanding of management priorities and objectives.

- Run weekly employee productivity reports and make recommendations to

senior management.

- Schedule regular meetings to balance cross-group projects and

deliverables.

- Implement standard procedures and written documentation to provide

consistent support.

- Create monthly performance scorecards tracking key operational metrics

Eastside Comprehensive Medical Center Administrative Assistant New

York, NY August 2005 - August 2006

Administrative Assistant at leading private practice group; providing

administrative support for physicians, while offering outstanding customer

service to patients.

. Provided an extensive array of administrative tasks from managing and

prioritizing complex calendars for physicians, to arranging all aspect

of travel (domestic and international).

. Prepared and processed expense reports in accordance with established

departmental policy guidelines.

. Managed special projects as needed, such as analyzed lab results,

conducted patient's survey, etc.

. Implemented inventory control systems into database, to better manage

and track office supply, reduce shortage and redundancy by 60%.

Education:

State University of New York at Stony Brook, Stony Brook, NY, August 2004

. Bachelor of Arts in Psychology

. Bachelor of Arts in Social Science Interdisciplinary

Marsh Training:

. AMA's Insurance and Risk Management Workshop; Finance Essentials;

Hiring; Budgeting: Analyzing Annual Reports; Analyzing Income Statement

and Balance Sheet

Technical Summary:

Document production: Proficient in Microsoft Word, Excel, PowerPoint, Adobe

Professional, Access

Operating Systems: Windows 2000 / XP, Mac OS X

Advance graphics: Visio

Research / Sales Applications: Salesforce.com, D&B toolkit, D&B Worldbase,

Factiva, Hoovers

Web conferencing/ file sharing: CISCO MeetingPlace, Webex, GoToMeeting,

DropBox, MobileMe

Language:

Fluent in Spanish

References available upon request

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