Human Resources Management

Susan Coulter, PHR

**** **** **., *******, ** ***24

Phone: 806-***-**** ? E-mail: *************@*****.***

PROFILE

Versatile, perceptive, and achievement-driven Human Resources Professional

with vast experience in all areas of HR. Long-respected for advanced

abilities in recruitment, hiring, orientation, benefits administration,

payroll, employee relations, conflict management, compliance, and policy

and procedure development. Displays an outstanding blend of expertise in

staff leadership, and communication, improving employee morale and

retention. Effectively communicates with and motivates team members,

fostering an atmosphere of teamwork and collaboration. Blends integrity,

innovative thinking, and leadership attributes to achieve organizational

goals and objectives. Demonstrates strong decision-making talents, critical

thinking skills, and an unwavering drive to excel.

AREAS OF EXPERTISE

. Human Resources Management

. Recruiting, Hiring & Orientation

. Employee Relations

. Workers Compensation

. RIF Program Management

. Benefits Administration

. Conflict Management & Mediation

. Policy & Procedure Development

. Reporting & Compliance

. Team Building & Motivation

PROFESSIONAL EXPERIENCE

HR Talent Management, Assistant Managing Director, Texas Tech University,

Lubbock, TX, 6/11 to Present

. Serve as a strategic business partner to the campus community on the

Talent Management of 11,000 employees by providing forward thinking

solutions.

. Provide leadership and direction to the HR team in the execution of

daily roles and responsibilities and

Foster a team-based environment where staff works cooperatively to

achieve strategic goals.

. Skillfully investigate employee grievances, mediate disputes, advise

leaders on the administration of the

corrective action, and facilitate employee terminations where

required.

. Advise the function from initial application through selection,

interview, job

Offer issuance, and orientation, securing high performance candidates

that positively contribute.

. Partner with HR information systems and to create and deliver HR

metrics that move the campus departments toward achieving their

strategic goals.

. Create and conduct training on the Leadership Development series which

give leaders the tools to be successful in their employee interactions

and performance management

. Established an interpreter service to assist in communications with

non-English speaking staff and faculty.

. Policy and procedure updates and EEO compliance initiatives which

average 90% compliance which include staff and student employees.

. Oversee the budget for Talent Management and Talent Development

. Realized cost savings on background check processing and saved the

campus 32% in first year and 10% in the second year.

. Plan and oversee rewards and recognition events.

. Restructured New Employee Orientation and incorporated compliance

training which eliminated further lost production time essentially,

saving the university 200,000 hours of lost production time.

. Assisted the Vice President of Research in delivering a 360 degree

survey for his staff and vendors which was successful in identifying

areas of opportunity and areas that deserve recognition.

. Works in collaboration with my team to serve as a resource on employee

relations, FMLA, ADA, and the corrective action process, evaluation

process, and leave of absence process.

. Conduct outreach sessions to the campus and assess business needs.

. Nominated for three Distinguished Staff Awards for 2012.

. Support of the campus community to include employee relations for the

Texas Tech Call Center for student and parent inquiries.

Human Resources Director, Grace Health System, Lubbock, TX, 05/09 to 6/2011

. Function as a strategic business partner to the executive management

team on employee relations for 425 employees, HR policies, benefit

programs, salary structuring, compliance, labor law, and recruitment.

. Provide leadership and direction to the HR team in the execution of

daily roles and responsibilities and foster a team-based environment

where staff work cooperatively to achieve common goals.

. Skillfully investigate employee grievances, mediate disputes, advise

leaders on the administration of the corrective action and

disciplinary procedures, and approve employee terminations where

required.

. Coordinate the hiring and recruitment function from initial

application through selection, interview, job offer issuance, and

orientation, securing high performance candidates that positively

contribute.

. Evaluate HR systems and employee relation's functions to ensure

compliance with labor law and oversee the annual audit of employee

files to ensure adherence to joint commission and company standards.

. Collaborate closely with interdepartmental colleagues and the IT staff

to develop and implement a structured system for application access

and permission levels, improving internal efficiency.

. Handle additional priorities including processing personnel data, in

servicing of personnel on Interpreter Services, policy and procedure

updates, revision of OSHA processes, and EEO reporting among others.

. Demonstrate solid financial acumen in all areas of cost control,

reducing payroll costs within the first six months of tenure and

implementing new time and attendance software that reduced data entry

by 75%.

. Forge, nurture, and maintain strong professional relationships with

nursing agencies, attend nursing leadership meetings, and enhance the

flow of communication between HR, staffing, and payroll.

. Serve as an information resource to team leaders on employee

relations, FMLA, ADA, and the corrective action process, evaluation

process, and leave of absence process, successfully transferring

knowledge.

. Review and revise the Workers Compensation process to ensure

consistency across all three campuses, establish formal pay ranges,

evaluate compensation trends, and recommend equity increases.

. Play a key role in ensuring continued accreditation, reviewing and

revising internal policies and procedures as required to maintain the

highest standards of compliance to Joint Commission regulations.

. Employee relations support for the call center located in India

(Austin Medical Solutions).

Human Resources Generalist, Covenant Health System, Lubbock, TX, 12/07 to

05/09

. Served as the Employee Relations Advisor for up to 2,000 staff members

and worked closely with department leaders on corrective actions,

grievances, and harassment, and sexual harassment claims.

. Utilized strong leadership skills to plan and execute new employee

orientation programs, approve and process employee terminations, and

coordinate complex restructuring programs (RIF) among others.

. Played a pivotal role in the development and establishment of employee

recognition programs including the 20+Club, Employee Appreciation Day,

Covenant Rewards program, and Service Award Ceremonies.

. Partnered with the Recruitment and Retention Council, Quality of Work

Life Effectiveness Task Force, Security Sub-committee, and Standards

Committee, improving staff morale and retention.

. Handled additional duties including the update and processing of

personnel data, the annual update of company policies and the employee

handbook, and participation at unemployment hearings.

. Assisted the HR team with the execution and analysis of a Gallup

survey and coordinated a mandatory training program for leaders that

scored less than 75% in employee engagement and satisfaction.

Senior Zone Assistant, Frito-Lay, Lubbock, TX, 05/06 to 12/07

. Managed a broad range of daily functions including hiring and

recruitment, orientation, event planning, drug screening, background

checking, driving record checking, and processing of HR and payroll

data.

. Performed all benefits administration duties with responsibility for

presenting the annual benefits rollout to company employees, enhancing

the flow of information across all parties.

. Utilized solid organizational skills to process terminations,

coordinate employee status changes, verify employment, process

unemployment, and prepare performance appraisals for the management

team.

. Advised and counseled the management team on employee relations issues

and oversaw the administration of the disciplinary and grievance

procedures, ensuring compliance with company policies.

. Worked directly with the management team and HR group to support

diversity and inclusion programs while serving as the West Texas

Representative for the Women's Initiative Network.

. Responsible for additional duties including execution of the annual HR

self-audit, maintenance of the OSHA log, and ensuring compliance with

all State and Federal Law Notices.

HR Consultant, OneSource Commercial Property Services, Inc., Centennial,

CO, 2005 to 2007

. Performed a broad range of duties including employee file creation and

maintenance, employee handbook development, policy and procedure

development, and performance appraisal preparation.

. Responsible for implementing internal HR procedures and ensuring

compliance with State and Federal Labor Laws, serving as a subject

matter expert to the senior management team.

. Collaborated directly with management to resolve complex employee

relation's issues, ensuring the compliant execution of grievance and

disciplinary procedures and employee terminations.

Human Resources, Restruction Corporation, Sedalia, CO, 06/02 to 06/05

. Managed HR functions including recruitment, orientation, staff

training and development, payroll, policy and procedure development,

benefits administration, unemployment processing, and event planning.

. Responsible for processing personnel information, preparing and

issuing performance appraisals to the supervisory team, conducting

annual HR file audits, and ensuring Cobra and HIPPA compliance.

. Successfully implemented Unemployment and Workers Compensation claims

reporting and investigation methods that resulted in lower payouts on

unemployment and a 15% decrease on insurance premiums.

. Supported and assisted managers with challenging employee relations,

disciplinary and grievance issues, and compliant employee terminations

in accordance with employment law and company policies.

Earlier Professional Experience...

Network Analyst (Call Center), Telseon IP Services, Englewood, CO, 02/01 to

02/02

Administrative Assistant, City of Aurora, Aurora, CO, 04/98 to 02/01

Engineering Clerk, E-470 Public Highway Authority, Greenwood, CO, 01/96 to

04/98

QA / Transportation Clerk, United States Air Force, Panama City, PN, 02/94

to 11/95

EDUCATION

Bachelor of Science, Business Management, University of Phoenix, 2005 (GPA:

3.7)

Professional Human Resources Certification; Issued 06/07

Trained Mediator through the Alternative Dispute Resolution Center

PROFESSIONAL AFFILIATIONS

Served as VP of Special Programs for the Society of Human Resources

Managers from 2008 to 2010

Member of the Society of Human Resource Professionals since 2007

Completed the Emerging Leaders Program through the Volunteer Center of

Lubbock

COMPUTER SKILLS

MS Windows 2000, 2003, and XP Software; MS Office: Word, Excel, Power

Point, Access, Outlook; PeopleSoft 7.5; Company Specific HR and Accounting

Systems; Internet, Banner, Cognos, Extender and Sum Total LMS

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