Customer Service High School

Andre Antonio Miller

** ******** **.

Worcester, MA

571-***-****

***************@*****.***

Objective: To obtain a position as a Customer Service Rep with the American Cyber Systems located in Westborough,

Massachusetts where my five years of Customer Service experience and transportation industry training can be utilized

to maintain customer satisfaction.

Skills/ Certifications:

•

• Office Administration Certification • Customer Service Training

• Team Oriented • Supervisory Skills

• Can lift over 70lbs. • Proper use of cleaning utensils

• Motivation • Cash handling experience

• Ambitious • OSHA Certified

•

• Very Fast Learner

Education/Training:

September 2011 to Present TCU/IAM Advanced Training Program Devens, MA

Rail Passenger Service Clerk Curriculum

February 2011 to July 2011 Flatwoods Job Corps Office Administration Coeburn, VA

Microsoft Office and IC3 Certifications

September 2006 to June 2008 North Stafford High School Stafford, VA

American Institute of Occupational Trades

Work Experience

October 2011 to Present McDonalds Restaurant Ayer, MA

Customer Service Associate

•

• Investigate and resolve food quality issues and service complaints

• Enter customer food orders into the order system using a touch screen computer

• Provide great customer service

• Sanitize equipment, dishes and utensils

• Process transactions using a cash register for cash and credit transactions

• Organize merchandise in assigned work areas

• Supervise staff and assign duties to staff

• Manage shifts as assigned by managers

• Replenish supplies in restrooms and food preparation areas as needed

• Maintain and clean the work place as needed

September 2008 to November 2009 Chick-Fil-A Restaurant Stafford, VA

Customer Service Associate

• Maintained a clean work station and restaurant

• Prepared food items as ordered by customers

• Handled food items safely according to safety guidelines

• Provided excellent customer service to patrons

• Arranged food on serving dishes for customers

May 2005 to August 2006 City of Rocky Mount Cemetery Rocky Mount, NC

Laborer

• Maintained and cleaned buildings as assigned in various locations

• Cleaned hallways and garbage disposal areas, washed windows, mopped floors, and emptied receptacles

• Operated power tools as needed to perform duties

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