Customer Service Manager

Location:

Posted:

January 23, 2013

BRIAN T. ANGUISH

806-***-**** • *****.*******@*****.***

Professional Summary

Accomplished Manager with extensive experience in front of house and back of house operations.

Meticulous Retail banking Manager, excellent at juggling multiple tasks and working under pressure.

Broad industry experience includes Banking, Finance and Retail.

PROFESSIONAL EXPERIENCE

Lithia Motors March 2012 January 2013

Finance Manager

Structure deals in accordance with lender and dealership guidelines. Know and implement dealership

policies and procedures. Train and supervise sales staff. Balanced gross profit/loss sheets. Never

misrepresent equipment. Maintain a lender guide and obtain a working knowledge of them.

First Financial Bank February 2011 February 2012

Retail Banking Manager

Performed heavy bank reconciliations and cash flow statements. Assigned tasks to associates, staffed

projects, tracked progress and updated managers, partners and clients as necessary. Worked closely

with company executives to identify new business opportunities and routinely participated in the sales

process. Provided operational support for high volume financial institution.

City Bank Texas November 2007 February 2011

Customer Service Team Lead

Cross trained and provided back up for other customer service representatives when needed. Managed

wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently. Promptly responded to general inquiries from members, staff, and clients via mail, e mail and

fax. Received multiple reviews acknowledging my level of dedication to excellent customer service.

EDUCATION

University of Phoenix Online 3.61 Cumulative GPA

Business Administration/Finance, Bachelor of Science in Business Administration

Related coursework: International Finance, Statistics, Microeconomics, Accounting, Reconciliation

Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing