Human Resources Manager

JEFFREY R. METZ

*** ******** ****** *******, *** York 14217

Residence: 716-***-**** Mobile: 716-***-**** Email: *************@*****.***

MANAGEMENT GENERALIST WITH BROAD BUSINESS SKILLS AND EXPERIENCE IN HUMAN RESOURCES,

OPERATIONS, ADMINISTRATION AND IT SEEKING TO LEVERAGE FOR-PROFIT AND NOT-FOR-PROFIT EXPERIENCE

Best fit: A mid-size, people-first enterprise committed to operational excellence, customer care and delivering best-in-class products or services

Professional Profile

Multi-skilled quick study the consummate working leader adept at identifying the critical

path, developing a plan of attack and leading the charge operationally human resources,

risk management, procurement, training, technology and facilities. Strategic, yet tactical…a

thinker-planner-doer with industry-transferable skills and a positive can-do attitude. Con-

sistently recognized for finesse in applying the human factor, the ability to engage and relate,

and a knack for getting results with and through people in a complex environment.

Select Career Highpoints

Strategic planning. Launched the organization’s first-ever strategic planning initiative

with the goal of positioning the agency to meet the needs of the 21st century and ensure

that all team members internal and external stakeholders were on the same page.

Technology. Identified the organization’s technology needs and transitioned the business

from dated equipment to state-of-the-art technology that enabled a virtual working

environment, improved efficiency/service delivery, and enhanced competitive position.

Culture change. Led the charge to transform the organization’s culture from a traditional,

hierarchical model to a flattened, open-door model that embraced all stakeholders.

Process improvement. Identified and implemented various organizational process

improvements designed to reduce costs, increase efficiency and drive results faster.

Staffing. Created an innovative new hiring process to enable people with disabilities to

apply and meet job requirements, thereby fostering independence and the mission.

Professional History

Lewiston, NY

Rivershore, Inc.

Director of Human Resources and Administrative Services (2005-Present)

Manage various operational aspects of the business for this human service agency serving

people with disabilities. Core responsibilities include: Day-to-day human resources admin-

istration, employee relations, staff training, information technology (IT) and facilities.

Contemplating a new challenge in a more secure funding environment.

Select achievements

• Change. Working as a member of a team, developed and managed HR, administrative

and technology strategies in support of Rivershore’s mission and goals. The results: An

effective, gradual transformation from an organization that was very top down, command and

control, and lacking in accountability to that of an empowered, more performance-based culture.

• Budgeting. Working with the finance manager, developed the annual budget for all

departments supervised effectively ensuring that department budget needs were

aligned with strategic goals and priorities. The results: Improved employee satisfaction, goal

attainment and performance achievement across all key indicators and measures.

• Continuous improvement. Led, initiated and inspired various cross-functional

continuous improvement initiatives and programs. The net: Measurable improvements in

service delivery, employee satisfaction and organizational efficiency.

JEFFREY R. METZ, page 2

Residence: 716-***-**** Mobile: 716-***-**** Email: *****@**********.***

Staff training. Working in tandem with another manager, created a training protocol for

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new employees a two-week orientation and training designed to fast-track new hires

into their new roles. The outcome: Reduced turnover, enhanced service to consumers and

improved employee satisfaction.

Payroll administration. Working with the finance director, oversee and manage the

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issuance of employee payroll for approximately 140 staff members ensuring that all

employee information is recorded and processed properly. The benefit: Accurate and timely

processing of all payrolls with relatively few costly errors.

Policy and procedure. Developed the agency’s first-ever employee handbook containing

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all policies and procedures, as well as benefits information. The results: A greater under-

standing by all employees of roles, responsibilities and requirements and less conflict, liability and

litigation in a business fraught with risk.

Benefits administration. Led efforts to improve benefits and control ever-burgeoning

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costs while maintaining quality. The net: Maintenance of high quality benefits at no increase in

cost for all employees three years running.

Facilities. Structured the physical layout of the facility to meet the needs of people with

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disabilities, including relocating and renovating offices a major investment in time and

construction. The outcome: Creation of an inclusive, barrier-free environment at modest cost on

plan, on budget, on time.

Rapid Precision Machining…formerly Quality Plus Victor, NY

Human Resource Manager (2001-2005)

Recruited for position by former colleague. Set-up and developed the HR Department for an

organization of up 80 employees. Managed and coordinated all HR functions and strategies,

including benefits, compensation, employee development and payroll. Created, documented,

and implemented job descriptions. Directed the performance appraisal process. Position

eliminated due to the purchase of the business and the subsequent consolidation of services.

• Benefits. Negotiated an expansion of employee benefit offerings. The results: Greater

selection and a 15% annual savings for employer and employee.

• Staff training. Implemented employee development program designed to improve

performance and address corrective action needs. The results: Decreased unemployment

costs with a related increase in retention of 20%.

• Expense control. Researched and selected alternate payroll provider. The net: A 25% cost

reduction with a substantial related decrease in errors.

• Policy improvement. Revamped the attendance policy and developed a communication

plan to educate the staff. The results: A reduction in “missed time” by 35% with a commensu-

rate increase in production all while maintaining employee morale.

• Employee safety. Chaired and directed safety/first aid initiatives. The bottom line: A

significant increase in safety awareness and practice with a 50% decrease in work-related injuries.

Early Career History

Southco, HR Generalist (‘99-‘01) Quality Assurance Tech (‘95-’99) Honeoye Falls, NY

Education & Training

Roberts Wesleyan College, Bachelor of Arts, Psychology Rochester, NY

Industrial Management Council, Human Resource Management Certification

University of Michigan, Behavioral Interviewing Certificate

Contact this candidate