Quality Assurance Management
Resume:
Ashley J. Nice
Cheektowaga, New York 14225
********@*****.***
Objective “ To obtain a position that will enable use of my strong organizational skills,
educational expertise, and ability to work well with people. Additionally to enhance my
p rofessional skills in a dynamic and stable workplace, as well as, build a long-term career with
t he potential for growth”
Skills • E xcellent Organizational Skills • W illingness and
Eagerness to Learn
• S trong Customer and Business Relations • A nalytic and Problem
Solving Skills
• Computer Proficiency • A daptability and Dependability
• H igh Performance Standards • F lexible and Cooperative Team
P layer
• Leadership and Management • A bility to work under pressure in
h igh stress
Professional Work Experience
Compliance and Credentialing Coordinator 2012
Maxim Staffing Solutions Inc., Buffalo, NY
Ensure all external and internal staff are properly credentialed, compliant, and qualified
according to company, federal and state, contract, and regulatory agencies standards.
Responsible for the management of all human resource and administrative functions within
t he office. Coordinate with Account Manager and Recruiters to expedite the hi ring and
credentialing process and facilitate business relationships with clients. Maintain a strong
compliance program that supports our highly regulated healthcare system to ensure an
excellent quality of care.
• Audit management
• Policy t raining and roll out, educating staff and colleagues
• Maintenance and management of all personnel files and databases
• Data collection and analysis
• Verification of licenses and credentials
• Candidate t racking and monitoring expiring credentials
• Background investigations
• Performance measurement and improvement
• Scheduling, payroll, orientations
• Administering benefits and workers compensation
• Research and develop recruiting tactics, sales strategies, and marketing
• Facilitated branch office operations to maximize effectiveness, efficiency and
p roductivity
Customer Experience Coordinator (Paralegal and Compliance Coordinator)
2011
Firstsource Advantage, LLC, Amherst, New York
Examine, investigate, and process all claims, regulatory complaints, and lawsuits. Maintain
d isciplinary, complaint, legal and quality assurance databases. Coordinate with Operations
and other internal departments, external clients, and Regulatory bodies to facilitate efficiency.
Remediate and respond to all complaints and Regulatory agencies and document preparation.
Support to the in house general counsel. Update and develop SOP’s, t rending analysis, and
market research for process improvement. Responsible for t raining and educating
subordinates. Manage the legal department processes for multiple sites and areas of business
to include banking, financial, and healthcare services.
• M anage internal, client, and regulatory audits
• Compliance and Regulatory responsibili ties, both internally and externally
• P roject Management and Continuous process improvement
• C lient reporting, exception identification and remediation
• L icensing and system access
• Quality Assurance/Quality Control including monitoring and evaluating performance
• Quality and Risk management
• Contract Administration and maintenance
Legal I ntern 2007
Erie County District Attorney’s Office, Buffalo, New York
Assisted Attorneys in court by preparing documents, structuring cases, as well as filing
responsibilities in the office. Attended numerous court proceedings and directed
communications. Conducted myself in a professional and businesslike manner.
Accomplishments:
• O rganized and condensed case files for an Attorney.
Result: Quicker access to information and less t ime searching for it.
• P romoted from City Court to County Court in a two week time period
• Developed case management
E ducation
University at Buffalo, Buffalo, New York 2008 – 2009
Social Science Interdisciplinary / Legal Studies B achelor of Ar ts 2010
Graduated with Honors
E rie Community College, Williamsville, New York 2005 – 2007
Criminal Justice / Liberal Arts Associate of Arts 2008
Dean’s List all semesters attended
Ma ryvale Senior H igh School, C heektowaga, New York 2003 – 2005
Advanced Regents Diploma 2005
Honors student and graduated a year early as a result of academic excellence
Professional Affiliations and Certifications
Notary Public for the State of New York
Commission Expires March 19, 2016
N ational Association of Professional Women
Cheektowaga Chapter
Contact this candidate