Customer Service Management
Resume:
Jeanie L. Rhodes
**** ******** ***** . **** *********, MO 63701 . 573-***-**** . email:
*********@*****.***
Education & Affiliations
Master of Business Administration, William Woods University - date of
completion June 2013
Bachelor of Science in Psychology with a minor in Management, Southeast
Missouri State University, December 1997
Lean Healthcare Certificate, Belmont University, August 2011
CMRP (Certified Materials and Resource Professional) American Hospital
Association
Member of AHRMM (Association of Healthcare Resource and Materials Managers)
Member of MAHPMM (Missouri Association of Healthcare Purchasing & Materials
Management)
P.E.O. (Philanthropic Education Organization) serves on fundraising and
Scholarship committee
Professional Experience
SoutheastHEALTH, Cape Girardeau, MO (2007-Present)
Perioperative Materials Management Coordinator
Efficiently plans, directs, and coordinates surgery department's
acquisition and distribution of supplies. Makes recommendations and
implements plans to reduce product cost and on-hand inventory, and meet
financial goals. Compiles and analyzes statistical data about new product
additions, budgeting, stock status, and monthly adjustments. Requests
quotes, analyzes pricing, contract proposals, and vendor compliance.
. Administrates and negotiates directly with suppliers to obtain
favorable pricing, maintenance and warranty contracts, purchasing
terms, and delivery times
. Forecasts and prepares annual departmental budget, variance analyses,
and monthly adjustments
. Completes, approves, coordinates and tracks all Perioperative
purchases, repairs, and returns
. Examines stock status daily for inconsistencies and monitors new
product introduction
. Serves on the Performance Improvement Committee and Surgery Value
Analysis Committee
. Sourcing products for physician, nurse and patient use
. Responsible for training and daily supervision 2 member support staff
. Negotiates contracts, purchases, and ensures timely delivery of all
supplies used in the perioperative area - from open heart lasers,
neurological microscopes, DaVinci robot to surgical gloves
. Experience with Lawson ERP software
Accomplishments
. Instigated Kanban system, inventory reduction strategies and LEAN
theories which resulted in an overall inventory reduction from $7.8
million to $5.3 million and improved operating efficiencies
. Initiated vendor consolidation and new product introduction policies
resulting in a decrease in vendors, price, and delivery times and
improved quality and ease of use for surgeons and nursing staff
. Surgery team lead on Lawson implementation
. Speaker at AHRMM 2011 International Conference in Boston, MA - Surgery
Inventory Management & Reduction Strategies
. Implemented surgery recycling program resulting in over 2 tons of
recycled items
SoutheastHEALTH, Cape Girardeau, MO 63701 (2004-2007)
Outreach Lab Supervisor
. Responsible for supervising 17 employees
. Payroll, yearly performance evaluations, counseling for staff
. Certified phlebotomist
. Creating schedules
. Developed efficient courier routes
Jeanie L. Rhodes
2001 Yorktown Drive . Cape Girardeau, MO 63701 . 573-***-**** . email:
*********@*****.***
Professional Experience
Coordinator
Missouri Mentoring Partnership, Cape Girardeau, MO 63701 (2002-2004)
. Taught parenting readiness, job readiness, mentor readiness and CPR
classes
. Recruited, interviewed and trained participants and mentors
. Kept accurate and detailed records of program participants and their
achievements
. Served on Risk Reduction and Teen Pregnancy Responsibility Network
boards
. Conducted monthly meetings and quarterly incentive auctions
MedSurg Cost Analyst
MedAssets, Cape Girardeau, MO 63701 (1998-2002)
. Perform cost analysis for member facilities
. Recommended items to purchase
. Researched and compared competitive items
. Monitored contract compliance
. Customer service
References
Jennifer Deschenes
Bariatric Coordinator
Southeast HEALTH
1701 Lacey Street
Cape Girardeau, MO 63701
**********@********.***
Rhonda Dorris
Facilitator
William Woods University
Cape Girardeau, MO 63701
************@***********.***
Lisa Nobles
Staffing Supervisor
Kelley Services
Cape Girardeau, MO 63701
***********@*****.***
Contact this candidate