Customer Service Human Resources

Contact

Aly Kamara Tel : 780-***-****

E-mail:*********@*****.***

Address

*** – 7220 144 Ave NW

Edmonton, AB T5C 3E4

Key Skills

Knowledge of federal and provincial employment legislation

The ability to earn the trust and co-operation of managers, unions and employees

Excellent customer experience

Good organizational and time management skills

Strong interpersonal skills, presentation skills

The ability to communicate well with the people in person and in writing

Integrity and good judgement

Dependable, responsible contributor, committed to excellence and success

Tact and diplomacy

Sensitivity and the ability to keep employee information confidential

Knowledge of Employee Information Systems ( HRIS SYSTEM)

Knowledge of Applicant Selection and Placement Information Systems (HRIS SYSTEM)

Computer skills: Knowledgeable with Window XP, Microsoft Office (Excel, Word, Outlook and

PowerPoint)

Education

Business Administration-Human Resources Management Advance Diploma

2009 to 2012

St. Clair College Applied Arts and Technology, Windsor, Ontario

Work Experience

Edmonton, Alberta

Discount Car and Truck Rental

Client Service Representative 2012 (October to present)

Use questioning techniques to determine customers’ needs and sell the company’s promotions

and services

Open and close rental Agreements and complete billing to customers

Handle client complaints

Participate in overall growth targets of the location based on both External and Internal sales

Provide administrative support including the completion of daily paperwork

Confirm reservations and handle customer inquiries

Provide Excellent Customer Service to both Internal and External Customers

1

Calgary, Alberta

Finney Taylor Consulting Group Ltd

Assistant Recruiter ( Contract) 2012 ( July - October)

Maintaining job postings

Qualifying candidates through phone and email for job opportunities

Reference Checks

Assisting recruiting staff with various recruiting duties

Assisting sales staff with various client admin duties

Updating candidate profiles on company website

Assisting Office Administrator in various duties

Performing routine clerical duties including the processing of mail, filing, photocopying, faxing,

data entry, scheduling of meetings related to recruitment procedures

Windsor, Ontario

TRW Automotive Canada Ltd

2011-2012 (December – April )

Human Resources Assistant (Intern)

Recruited and Selected

Responded to employee inquiries related to vacation, benefits and emergency leaves

Reference Checked

Prepared employees daily schedule

Conducted pre-screening and set up interviewed

Setting up orientations

Established and maintain professional working relations with employees

Prepared job postings

Received and track employment applications

Knowledge of Human Resource Information Systems (HRIS)

Recommends and assists in the development and implementation of human resource policies, rules,

procedures and programs

Evaluate new hired employee's performance

Organized and filed employee documents

Windsor, Ontario

JP Grocers and Supplies

Customer Service Rep. 2007-2011

Responsible for putting products on shell

Putting prices on products

Ensures and provides quality service to both internal and external customers

Performs other related duties as assigned by management

Take record details of inquiries, comments and complaints

Dealing directly with customers either by telephone, electronically or face to face

Activities and Interests

Sport Soccer, Basketball, Football, and Reading

Traveling England,Victoria BC

References

Available upon request

2

Contact this candidate