Customer Service Human Resources
Resume:
Adelaida Núñez-Ortiz
*********@*****.***
*** ********** ****** **** ** New Haven Connecticut 06513
OBJECTIVE
Seeking a position that is challenging, rewarding and offers room for professional growth, where my skills and experience will be
utilized
PROFICIENCIES
Bilingual (English & Spanish) Typing Skills
Hard Working and Dedicated Computer Literate
Punctual and Diligent Excellent Counseling Skills
Data Entry/Internet Search Skills Exceptional Customer Service Skills
Highly Motivated/Detail Orientated Strong Multi-Tasking Skills
Exceptional Organizational Skills Outstanding Telephone Etiquette
Able to Work with a Diverse Population Adapt to Fast Pace Work Environment
Ability to Accurately Follow Instructions Quick to Learn New Procedures and Policies
Microsoft Office Suite Software Skills CTWBS State Computer Software Skills
EXPERIENCE
2010-PRESENT Project Model Offenders Reintegration Experience, Inc. New Haven, Connecticut
Bi-lingual Intervention Specialist / Employment specialist
Duties includes: Facilitate skill building modules to develop cognitive thinking skills. Facilitate the Treating Addictive
Disorders, Reasoning and Rehabilitation, and Moving On curriculum for referred clients from Bail, Family / New Haven
Adult Probation Responsible for conducting case file reviews on a bi-monthly basis.
Maintain a caseload of at least 20 probationers utilizing Motivational Interviewing in case management sessions when
needed. Initiate and update client file documentation into the Contractor Data Collection System on a daily basis. Trained
and certificates on the following: Results Based Accountability; Cognitive Behavioral Therapy; Motivational
Interviewing; Group Facilitation; Reasoning and Rehabilitation (revised); Treating Addiction Dependency; Moving On;
Criminal Thinking and Antisocial Logic; Frameworks of Effective Interventions, Strategies for Preventing Risky
Behavior in Critical Transitions for Adolescents.
2010~2010 CT WORKS/HUMAN RESOURCE OF NEW BRITAIN New Haven, CT
Program Facilitator/Summer Program Coordinator
Duties includes: Coordinated welcome orientation sessions for participants preparing to enter the work force. Interviewed
clients that applied for employment thru the Department of Social Services Summer Program/Pathways. Collected
timesheets and distributed paychecks. Kept an updated Data Base with any changes that may occur, hirings, terminations
and those that resigned. Visited work sites regularly and submitted site reports to supervisor. Trouble shooting any issues
and problem solving. Created a Summer Employment Program operation manual.
2009~2010 HILDA PORRATA-DORIA STATE FARM AGENCY New Haven, CT
Team Member
Duties included: Process information using the systems ABS and NECHO, Providing excellent customer service with payments,
changes, information on products, attend marketing and staff development trainings and State Farm Bank Certified
2006~2009 CATHOLIC CHARITIES EPS PROGRAM New Haven, CT
Primary Service Manager/Safety Net Outreach Specialist
Duties included: Assisted with the Parenting Education program mandated by the Courts of New Haven to help couples that are
divorcing that have children together. Facilitated the STEPS program once a month for a two day workshop of an average of 10 to
15 participants. Provided sensitive and effective home-based outreach services to low income and immigrant families referred by
the Department of Social Services and Human Resources Agency CT Works programs
2003~2006 HUMAN RESOURCE OF NEW BRITAIN/ONE STOP CAREER CENTER New Haven, CT
Intake Specialist/Employment Specialist
Duties included: Collaborated with team members and created the Welcome orientation packets for participants preparing
to enter the work force. Interviewed clients that applied for Department of Social Services cash assistance programs.
Scheduled workshops 4 times a week in two locations using an Excel spreadsheet, t raveled to other CT works sites.
Conducted daily informational orientations about Jobs First Employment Services both in English and in Spanish.
Cataloged attendance records, schedule customers for appointments and workshops as needed on CTWBS system.
EDUCATION
New Haven, CT/THE PACIFIC INSTITUTE West Haven, CT/ENVISION BUSINESS & COMPUTERS
Imagine 21 / STEPS Facilitator Secretarial Science
Certificate of Completion Certificate of Completion
New Haven, CT/HILL DEVELOPMENT CORPORATION New Haven, CT/ADULT EDUCATION CENTER
Bilingual Housing Counselor Program General Studies
Certificate of Completion Graduated/Diploma
Gateway Community College
General Studies 2000-2001
REFERENCES AVAILABLE UPON REQUEST
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