Project Manager Software

BABAK REZVANI, M.A.Ed.

650-***-**** ***********@*****.*** www.linkedin.com/in/babakrezvani1

SUMMARY

Senior technical writer with over 15 years of experience (10 years at senior -level) managing documentation

projects, developing user manuals, online help, and standard operating procedures (SOPs) related to life sciences

and global payments technology industries – Ability to clearly communicate technical information about new,

innovative, and complex instruments as well as software application s – Experienced in working with scientists,

lab technicians, informatics engineers, product ma nagers, and software developers

COMPETENCIES

Managing multiple concurrent documentation projects with proven ability to conduct research, organize

teams, allocate resources, and develop schedule using relevant project tracking method

Developing documents that comply with laws, regulations, and standards applicable to medical devices, good

manufacturing practices, and software development in accordance with product manu facturing and software

development life-cycles

Using component content management systems, DITA-based writing methodologies, word processing tools,

database applications, and enterprise social network applications

Reviewing, editing, proofreading, revising previously created documents, creating graphical images, flow

charts, and diagrams for inclusion in documentation

Excellent written and verbal communications skills, dependable, responsible, friendly, creative, self -

motivated, and work well as a team leader or as a team member

Strong critical thinking skills, able to function independently, work under pressure, meet deadlines, and adjust

priorities in a rapidly changing environment to accomplish goals

TECHNICAL SKILLS

Software: Adobe (FrameMaker [Structured/Standard] Acrobat Professional, Dreamweaver, Captivate,

RoboHelp), Paint Shop Pro, SnagIt, Microsoft Office (Project, Access, Word, Excel, Visio, PowerPoint, and

Outlook), XMetaL Author, Arbortext Epic, and Author -it

Languages: XML, HTML 5, HTML, JavaScript, and Cascading Style Sheet

Databases: Documentum, SDL LiveContent Architect (formerly SDL Trisoft), TortoiseSVN,

SourceForge/TeamForge, HP QC 10, Oracle-Agile Database (Product Lifecycle Management), DOORS, and

Lotus Notes

PROFESSIONAL EXPERIENCE

(2011 – 2013)

Applied Biosystems (Life Technologies Corp.), Foster City, California

Documentation Project Manager

Managed multiple and concurrent documentation projects pertaining life science technologies products according

to the requirements specified by technical communication, validation and verification, legal, regulatory, and

compliance departments and succeeded in:

Improving workflow efficiency and interdepartmental collaboration by planning, resourc e allocation, and

scheduling to decrease document development time, review time, and approval process

Managing international (Japan, China, and Singapore) teams, consisted of product managers, subject -matter

experts, regulatory representatives, customers, and technical writers, through planning, scheduling, problem

solving, responding to subject-related inquiries, usability issues, troubleshooting authoring tools, and training

Releasing over 60 documents: user manuals, quick reference, site preparation, installation, maintenance,

troubleshooting, and software getting started guides, instrument specifications (operation qualification and

performance validation), software online help, chemistry protocols, and product inserts on time

Coordinating efforts to incorporate last-minute updates to existing software online help and instrument

touchscreen help (eGUI) applications to include customer -requested features

Saving company over $40k in printing costs by c ollaborating with content owners and product managers to

publish documents into web communities

Increasing department visibility through coordinating efforts that resulted in on -time translation and release of

user-focused documents into several languages

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(2007 – 2011)

Applied Biosystems (Life Technologies Corp.), Foster City, California

Senior Technical Writer

Determined the range of necessary documentation to support processes and projects undertaken by software

development and informatics teams and c reated comprehensive and accessible documentation that accurately

reflected processes and updates implemented by each team

Developed scientific, technical, and marketing content for delivery in a variety of formats based on draft

protocols provided by the subject-matter experts

Improved product usability by writing cohesive user manuals, quick reference, site preparation, installation,

maintenance, troubleshooting, and software getting started guides as well as user bulletins, chemistry

protocols, and product inserts

Developed documentation for instruments designed to perform real-time PCR, fragment analysis, fragment

library preparation, template preparation, DNA sequencing, capillary electrophoresis, and semiconductor

sequencing

Proactively identified process improvements according to relevant style guides, templates, and brand

guidelines

Improved document review administration, review accuracy, and review time significantly by developing and

maintaining a system for collaborative document reviews (shared review) enabling reviewers and writers

publish and respond to comments simultaneously (using a common server)

Simultaneously managed multiple documentation projects with multiple deliverables and delivered quality

documents under deadlines and with minimal supervision

(1997 – 2007)

VISA International, VISA U.S.A., and Inov ant, Foster City, California

Senior Technical Writer & Documentation Specialist

Collaborated with systems architects, software engineers, and project managers, to write technical and

business release documents including technical and processing specifications, reference manuals, user guides,

software installation guides, product and system descriptions, and implementation guides

Analyzed business requirements, multi-system conceptual approaches, technical designs, and existing core

systems functionality to develop and update reporting requirements for VISA online transaction system that

supported 21,000 financial institutions with 20 million merchants and cardholders

Documented the required technical changes as well as implementation setup and testing requirements that

clients must perform

Developed documentation articles in XML using a complex and customized XML -based structured authoring

tool

Published technical documents for both VISA internal and VISA external audiences via VISA websites

Initiated and designed the online training for VISA authorization and point -of-sale (POS) systems to assist

new hires with the systems and expedite new hires productivity

Developed a database for managing change requests received from software developers and subject -matter

experts to enhance documentation update process and track change requests

EDUCATION

M.A. in Education

San Francisco State University

B.A. in English Literature

University of California, Berkeley

Graduate Certificate in Instructional Technologies System Development

San Francisco State University

Undergraduate Certificate in Project and Program Management

University of California, Santa Cruz (Extension )

Undergraduate Certificate in Technical Writing and Communication

San Francisco State University

Biology and Life Sciences Diploma

Farookh-Manesh – Tehran

ADDITIONAL INFORMATION

Member of the Society for Technical Communication

Writing samples available upon request

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