Customer Service Manager

Yarelis E Serrano

*** ********* ****** • New Haven, Ct 06519 • Tel: 203-***-**** • Cell: 203-***-**** •

**********@*****.***

Objective

To obtain a position and commence a career in your company using my

communication, customer service, and other skills that I possess.

Work Experience

12/2009- ACT Calling Center, Harlingen, TX

03/2010 Account Manager

Account Manager- Customer Service- Answered phones, Balance Transfers,

Direct Deposits, Account Activations/ Cancellations, Data Entry, and other

duties assigned

08/2009 - Westside Siding, Aurora, IL

11/2009 Receptionist

Secretary- Answered phones, Customer Service, Billing, Data Entry, Outgoing

Calls, Restocking, and other duties assigned.

01/2007 - Radio Amor, New Haven, Ct

08/2007 Cashier/Clerk

Cashier, Clerk- Stocking, Customer Service, Data Entry, Outgoing Calls,

Cleaning Area,

Education

2003 - Hill Regional Career High School, New Haven, Ct

2007 Diploma in Business GPA: 3.45

Manager of the School Store for 2 yrs., Manager of the School Company 1 yr.

Skills

Great Customer Service, Great Computer Skills in all Microsoft software, Very

Diplomatic and dedicated, work well with others, flexible hours, bilingual in

Spanish- read, write, speak.

Languages

English- read, write, speak

Spanish- read, write, speak

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