Software Engineer Manager
Resume:
HENRY O. IGWE
PHONE: 404-***-****
DECATUR, GEORGIA, 30032 .
E-mail : higwe
@spsu.edu
CAREER OBJECTIVE
A challenging position with responsibility as Software Developer, help in
formulating objectives and specifications, problem solving, maintenance,
and client interaction.
SUMMARY OF QUALIFICATION
. Assist in planning, coordinating, and managing all activities related
to the design, development, implementation, and support of in-house
developed software applications.
. Practical experience implementing solutions with ASP.NET, MVC and Web
Forms
. In-depth knowledge of SQL Server, SRS reporting tool, Crystal Report,
Microsoft Office Sharepoint(MOSS)
. Comprehensive knowledge of database administration, systems
integration, and the Software Development Life Cycle
. Working knowledge and practical experience in database design
utilizing Oracle 11i.
. Experience implementing projects utilizing HTML/ XHTML, XML, SQL,
MySQL, UNIX/LINUX, JavaScript, ActiveX, and xmlHttpRequest objects
EDUCATION
Devry University, Atlanta, Georgia
Master of Science, Information Systems Management
Southern Polytechnic State University,Marietta, Georgia
Bachelor of Science, Computer Science
Georgia Perimeter College, Clarkston, Georgia
Associate of Science in Computer Science
Microsoft Certified Technology Specialist (MCTS)
PROFESSIONAL EXPERIENCE
Fulton County Department of Information Technology Feb. 2011 -
Dec. 2012
Software Engineer
. Perform all programming / analysis assignments utilizing .NET C#, IIS,
AJAX, JQUERY, and MOSS
. Provide complex database application design, development, and
integration support including Active Directory,Oracle 11i.
. Assist in the development of detailed system specifications for major
systems installation.
. Translate high-level business requirements into detailed functional
specifications including Abstraction, Polymorphism, Inheritance, and
Encapsulation
. Work with vendors for both operational support and data delivery.
. Troubleshoot in a production environment.
. Support Database Administration activities for SQL Databases utilizing
InternetInformation Server
. Develop written specifications for all assignments using Microsoft
visio, Microsoft Project Management, and Rational Rose
. Write and maintain documentation to describe program development,
logic, coding, testing, changes, and corrections.
. Provide daily customer support for system processes / functionality /
problem resolution.
. Provide regular status reports to the Sr. Manager of Applications
Development and Analysis.
. Cross train with the Sr. Manager of Applications Development and
Analysis for backup and supervisory assignments
. Perform other functions and duties as needed and/or as assigned.
Devry University, Atlanta, GA Nov.
2009 - Feb. 2011
Help Desk Analyst
. Respond to initial phone calls/inquiries regarding system status and
network connectivity, hardware and software problems, and service request
activity supported by Devry University-IT.
. Provide basic support for PC and Mainframe calls.
. Identify nature and criticality of calls, and ablility to apply
guidelines of Problem Management Process Guide.
. Log all calls into problem tracking system, accurately documenting and
verifying all client information provided, troubleshooting steps and
activities performed.
. Triage and route problems to the appropriate technical resource for
problem resolution.
. Facilitate problem resolution through coordination and escalation.
Perform closed-loop process on problem records.
. Maintain accountability for problem until resolved. Monitor assigned
problems to ensure adequate and timely resolution.
. Provide suggestions for continuous process improvements and online
documentation.
. Receive direct but not constant supervision. Typically requires some
instruction and guidance from other higher level staff.
. Identifiy first level problems and escalate if necessary.
Kuenan+Nagel, Atlanta, GA June 2008 -
Nov. 2009
Help Desk Analyst
. Provide first call technical analysis for the end user hardware and
software environment.
. Identify,troubleshoot and resolve technology related issues.
. Configure and deploy end-user hardware including computers, printers
and phones.
. Install, document and test workstation operating systems and software.
. Support the network infrastructure by maintaining voice and data
telecommunications cabling.
. Responsible for production support for Kuehne+Nagel Order Management
System (OMS).
. Analyze and resolve end user software program and connectivity issues
in a timely and accurate fashion, and provide end user training where
required.
. First line of support to Kuehne+Nagel online product vendors.
. Assist in communicating with clients to obtain, map and validate all
aspects of the data conversion
Grady Health systems, Atlanta, GA
December 2007 - June 2008
Software Engineer
. Assist in translation of business requirements into technical designs
and implementations that require data integration from various sources
utilizing java framework
. Assist in creation of innovative software solutions following object-
oriented best practices from design through implementation.
. Work in a team environment to design and build applications running on
the .NET platform
. Help improve business processes and support critical business
strategies by contributing to the design, development, and
implementation of business applications systems
. Contribute to the development of technical requirements that drive
product development
Contact this candidate