Customer Service Quality Assurance

SAMUEL LEWIS BOWEN

229-***-**** (h) 229-***-**** (c)

********@*****.***

*** **** **** ******, ******, GA 31794

When Quality and Precision Counts

Performance-, process- and results-driven management professional with deep and rich background in biological,

chemical, and QC/QA operation for multiple manufacturing environments compliant within GLP, GMP and GmicroP.

Proven ability to effectively supervise, train, and motivate staff, foster cooperation, and build successful team

relationships. Recognized as a focused problem-solver with a track record of successful experience improving safety and

production.

AREAS OF STRENGTH

Quality Control / Quality Assurance Management Production Management

Laboratory / Site Safety and Sanitation Staff Training & Development

Quality Auditing, ISO 9001 Certified auditor Inventory Planning & Control

Raw Material, In-Process and Final Inspection Customer Service

Material Flow Optimization Product Rework

HPLC and GC with 15 yrs. Exp.

Exposure: Ag Chemical Production, Special Metals, Consumer Packaged Goods (beer, apple sauce and juices,

beverage, sugar), Iron Ore Mining.

PROFESSIONAL EXPERIENCE

Strom Engineering. / MADI / Special Team Works (Temp Service Agencies) 2005 – present

QC/QA, Production, Formulation and Chemistry Specialist

Qualified and certified member of specialized workforce assuming temporary assignments ranging from one week to one

year for major GPP, and industrial manufacturers across the continental U.S.A. Recent / relevant assignments working 12

hours per day, 7 days per week for initial 40 days before time off.

Chemist / Beer QC/QA Inspector - Miller Brewing Co., Albany, GA ( lab & QC/QA in beer production)

QA inspector - Alcoa Aluminum, Danville, IL (Rolled, plated, sheet, and flat aluminum formulation and production)

Production Formulator - Cabot Special Metals, Pottstown, PA (Special metals, boiler operator, overhead crane and

fork lift operator )

Quality Supervisor - British Aeronautical Engineering (BAE), Sealy, TX( QC / QA of Army vehicle manufacturing)

GLP Quality Supervisor - Motts Apple Sauce, Rockchester, NY (Raw material COAs with confirmation before use

with quality products)

Fiber Production / Boiler Operator - Celanese Corp., Narrows, VA ( Monitor boiler operation computers screens and

alarms)

Warehouse Operator - Anheuser-Busch, Los Angeles, CA (product picking and shipping)

Quality Management – Cliff Mining Industries. Marquette, Michigan (A.I. quality of ore and select mining site)

ALMOND LAB SERVICES LLC, Albany, GA 2003 –2005

Chemist

Analyzed food samples such as chicken and pork, peanuts, fruits, and vegetables for moisture content and meat mass,

sugar content, loss on drying, microbial and bacteria content, as well as salmonella for major players including Tyson

Chicken, Proctor and Gamble, Georgia Pacific, production facilities, FDA super fund clean-up sites, gas tank / take out

and decontamination, and water and sewer system municipalities.

HELENA CHEMICAL COMPANY, Cordele, GA 1986–2003

QC/QA Lab Manager

2

Samuel (Sam) Lewis Bowen

Progressed from lab technician and senior formulation chemist to management role directing the talent and performance

of 5 to 8 technicians engaged in the operation, preventive/predictive maintenance and repair of critical instruments

including HPLC, GC, and Coulter P-size analyzer. Lead team, managed lab and instructed general lab procedures

including titrations, viscosity, moisture determination, wet chemistry, calibration of lab instruments, maintaining lab

reagents and standard solution preparation for critical label assay and guaranty.

Certified ISO 9001 auditor leading auditing engagements across all production departments. Wrote, authorized and

issued SOPs, created spreadsheets for batch formulation that helped expedite accurate data input.

GEORGIA COASTAL PLAIN EXPERIMENT STATION / USDA, Tifton, GA 1982 –1986

Field and Lab Assistant

Contributed to research projects investigating chlorine toxicity in soybeans and better cotton pollination with bee

experimentation. Planted and harvested research plots, analyzed soil samples and plant tissue, and helped with the data

organization for research papers.

EDUCATION

MERCER UNIVERSITY, Macon, GA

BS – Biology GPA 2.5

DARTON COLLEGE, Albany, GA

Pre-Nursing GPA: 3.5

CERTIFICATIONS

ISO 9001 Auditor Mine safety and Health US Dept. of Labor Certified

Fork Lift Operator Fireman 1, CPR, First Responder

TECHNICAL PROFICIENCY

MS Office (Word, Excel, Outlook) and Internet search engines

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