Customer Service Technician

David Tucci

**** ****** ****** 215-***-****

Philadelphia, PA 19115 ******.*@*******.***

PROFILE

. Meticulous telecommunications specialist offering extensive experience

in telephony, data center operations, OTDR testing and network

installation.

. Highly skilled in splicing, installing, repairing, terminating and

testing copper and fiber cables.

. Always maintaining safety and regulatory compliance, quality control,

superior customer service, maintenance and repair.

. Highly trained in all aspects of OSP/ISP construction and maintenance.

. Knowledgeable in emergency response and disaster recovery procedures.

. Proficient in Visio, Microsoft Outlook, MapPoint 2004.

SPECIALTY AREAS

. Data Center Infrastructure

. Data Network Cabling

. Ethernet and BER Testing

. Fusion Splice Machines

. Preventative Maintenance

. OTDR & Power Meter Test Equipment

PROFESSIONAL EXPERIENCE

ZAYO GROUP, LLC., Louisville, CO July 2012 - Present

Facility Supervisor

. Manage daily telecom operations and maintain infrastructure at a major

colocation while directing contractors to ensure space, power and

cooling requirements are constantly maintained.

. Quickly respond to urgent matters to minimize operational threats to

infrastructure and services.

. Complete daily telephony functions including installing and testing

fiber optic patch cords, performing cable splicing and executing

Ethernet and SONET acceptance testing.

. Reduce costs by eliminating the need for third party vendors by

completing tasks in-house.

. Recognized as a team leader and outstanding technician by

accomplishing assignments ahead of schedule and within budget.

ABOVENET COMMUNICATIONS, INC., White Plains, NY Feb. 2011 - July 2012

Field Engineer

. Installed, commissioned, maintained and performed troubleshooting

procedures for optical transmission systems.

. Assisted engineering department with network construction activities

and fiber engineering documentation (route forms, splice engineering

packages, red lines, as-builts).

. Supported contractor splicing responsibilities including continuity

testing, OTDR trace analysis and providing preliminary site surveys

for building entrance construction requirements.

DAVID TUCCI PAGE TWO

PROFESSIONAL EXPERIENCE (continued)

VERIZON, Philadelphia, PA Nov. 2004 - April 2010

Fiber Optic Technician

. Utilized specialized training in the construction and maintenance of

telecommunications equipment to establish, install, splice and test

fiber optic cable from central office to customer.

. Performed troubleshooting and repaired copper and fiber optic cable to

restore service.

DONOVAN SHEET METAL, Philadelphia, PA June 2002 - Oct. 2004

Union Sheet Metal Worker

. Constructed an installed industrial sized ductwork for numerous HVAC

systems while ensuring OSHA regulatory compliance standards.

LUCENT TECHNOLOGIES, Philadelphia, PA June 1999 - Oct. 2001

Installation Technician

. Engineered and tested numerous components of network equipment and

mounted various structures used to house the network including racks,

bays, shelves and cabinets.

. Mounted, stitched and terminated co-ax, fiber and copper cables to

support equipment.

. Managed inventory, scheduled meetings and deliveries while overseeing

daily crew.

EDUCATION

Bachelor of Science in Business Administration, Temple University,

Philadelphia, PA 1992

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