Customer Service Quality Assurance

Chad M. Albrecht

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Massillon, Ohio 44646

Home: 330-***-**** Cell: 330-***-****

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Professional Profile

Degreed manufacturing professional with experience in scheduling, planning,

production, customer service, vendor and supplier relations, labor and

material variance control. Strong HACCP, CCP, and GMP skills. Supervisory

experience includes leading production associates in both union and non-

union environments. Excellent communicator with the proven ability to lead

employees to achieve corporate objectives.

Technical Skills

Microsoft Excel, Word, and Power Point

JD Edwards ERP system

Employment Experience

Minerva Dairy, Minerva, Ohio August 2012

to December 2012

Butter Department Manager

. Manage a two shift butter production operation consisting of lead

people, line operators and mechanics.

. Developed GMP procedures and SOP's for department.

. Master Schedule butter production to meet customer demand.

. Serve as the main customer contact for order inquiries.

. Material requirement planning and capacity planning.

Land O' Lakes, Kent, Ohio December

2008 to August 2012

Facility Supervisor

. Supervised butter and spread production in a union environment.

. Supervised high speed processing and packaging operations with 40 -50

direct reports consisting of lead people, operators, distribution

center employees, mechanics/electricians, and quality control/lab

inspectors.

. Produced quality products with high product integrity that meet all

USDA/FDA regulations.

. Utilized JD Edwards ERP to track production.

. Strived to increase operator suggestions to improve product flow and

decrease downtime.

. Collaborated with Corporate IT to develop a program that tracks

downtime by line and frequency across all shifts in order to establish

common denominators to attack and eliminate.

. Responsible and accountable for overall shift performance.

. Monitored HACCP and GMP adherence.

. Provided mentoring to new production lead people.

PCC Airfoils, Minerva, Ohio

June 2004 to October 2008

Master Scheduler/Production Control (June 2004 - October 2008)

. Successfully managed 46 part numbers accounting for $3,800,000 in

monthly sales.

. Coordinated manufacturing/engineering and quality assurance activities

ensuring timely deliveries to customers.

. Negotiated delivery lead times with customers.

. Serviced both domestic and international accounts.

. Reduced delinquent deliveries by building buffer stocks.

. Provided customers with daily reports detailing work in process

locations.

. Advised customers of weekly delivery promises and commits.

. Coordinated manufacturing activities in two plants within the U.S. and

one plant in Mexico.

. Performed customer visits that strengthened supplier/customer

relationships.

. Prepared power point presentations for incoming customer visits.

Diversified Brands, Cleveland, Ohio

January 2003 to June 2004

Production Supervisor

. Oversaw chemical mixing operations.

. Supervised a high-speed aerosol packaging line that routinely produced

45,000-50,000 cans per shift.

. Assisted operators and line mechanics with machine set up and change

over.

. Member of chemical response team.

. Conducted daily five minute safety meetings that increased safety

awareness.

PCC Airfoils, Minerva, Ohio

September 2001 to September 2002

Production Supervisor (September 2001 to September 2002)

. Managed, coached, motivated and trained 20-30 union employees

stressing the importance of teamwork.

. Increased efficiency in department by raising the level of operator

involvement and feedback and by implementing break and lunch

schedules.

. Issued discipline and corrective actions to employees.

. Scheduled shift machine utilization and product runs to achieve

maximum flow.

. Worked together with maintenance department coordinating a

preventative maintenance program.

Shearers Foods, Brewster, Ohio

October 2000 to July 2001

Production Supervisor

. Oversaw all third-shift manufacturing and maintenance activities with

direct supervision of 30 to 40 non-union employees.

. Worked with maintenance department to decrease downtime.

. Collaborated with management team to decrease weekend overtime cost by

implementing flex-time hours.

. Increased team work and communication in the plant.

Freshmark Inc., Massillon, Ohio

October 1995 to October 2000

Production Supervisor (December 1997 to October 2000)

. Effectively managed the sausage kitchen operations that routinely

produced 100,000 pounds of product per shift.

. Assisted in implementing HACCP program in department.

. Scheduled smoke house turnover to ensure maximum throughput.

. Conducted random audits verifying that product was manufactured and

packed to customer specification.

Crew Leader and Machine Operator (October 1995 to December 1997)

Education

Malone University, Canton, Ohio

Bachelor of Arts degree in Management awarded August 2007

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