Customer Service Sales

GeVon I. Griffin

*** * ****** *** ******, TX ****8 *****.*******@*****.***

CUSTOMER SERVICE ACCOUNTANT

CUSTOMER SERVICE TEAM LEADERSHIP ACCOUNT MANAGEMENT

To maintain good customer relations, and increase productivity in a work environment focused on achieving company

goals through communication and teamwork

CORE COMPETENCIES

CUSTOMER RELATIONS TEAM LEADERSHIP QUALITY PERFORMANCE MAINTENANCE

DEVELOPMENT INVENTORY SPECIALIST SALES AND MARKETING

PROFESSIONAL EXPERIENCE:

January 2012-Present Seguin, TX Continental Automotive Systems

Logistics Personnel/Database Manager (recently) (April-December)

Logistics/Database management activities include inbound and outbound transportation management, order

fulfillment, network design, inventory management, supply/demand planning.

•Successfully converted Spreadsheet and Corrugated ordering to a viable system

•Initiated communications between Suppliers and Plant for more efficient labels on production materials

•Coordinated meetings with top Managers to discuss ways to consolidate workspace in stock areas

•Managed Account for the entire Packaging and Shipping Department

•Saved over $261 K in costs for the 3rd Quarter 2012

•Optimized use & space for current Inventory, and eliminated the excessive number of out-dated parts

•Revised and Implemented a new order sheet for all stockroom personnel managers

•Maintained a successful level of supplies to cover Weekends and Holidays

Recyclables and Maintenance Worker and Logistics Manager (Jan-April)

•Recyclables, waste and sanitation worker

•Deliver recyclable materials through Forklift equipment and PIT machines

•Sanitation of floors and removal of trash to ensure an efficient work environment

•Hygienize spills and other Hazards that arise during the production period

•Organize both Shipping and receiving regions to allow more accessibility to delivery personnel

•Disinfected cafeteria and warehouse areas for both storage and transportation of company goods

•Performed maintenance on several layouts promoting timesaving procedures

June 2010 – May 2011 Sears, Roebuck and Company

Salesman and Stockperson

Salesman activities included customer service, inventory reporting, closing/opening the register and problem

management, pricing, and promoting sales items.

•Formulated sales strategies to promote new advertisements

•Scheduled meetings and appointments with prospective customers

•Demonstrated and reviewed operation and installation procedures to clients

•Expanded sales revenues above goals given by Management

•Calculated savings for Protection Agreements for Extended Warranties

•Counseled clients when problems arose and corrected financing, order dates and advised motivated teams

August 2011 – October 2011 NCLB ACT, Tutors With Computers

Educational Specialist (Temp)

Activities include greeting educational hopefuls, keeping a log of daily field materials, providing supplies, tutoring and

mentoring Parents and students to the various learning programs.

•Arrange and meet with students at middle and high school grade levels

•Advise students and parents through a learning program through step by step demonstrations

•Set up Software and demonstrate daily activities via laptop and Smartphone

•Door to door face to face interaction with interested parties

•Presentation of materials and procedures to students

•Delivery of needed supplies and instructions as needed for households

•Daily submission of field materials and paperwork

September 2009 –November 2009 Alleges Group IT (Systems Support) (Seasonal)

Collections Agent/IT Consultant

Activites include calling/mailing debtors, arranging payment options, and setting up a financial system database to

process payments and information

•Performed the set-up of database through communications via computer-2-computer bases

•Maintained a nation-wide client base numbered in the 1000's

•Organized office space and floor-plan layouts

•Operated a finance structure to track revenues

•Constructed an employee manual for log-ins as well as procedures

•Call Center supervisor ingoing & outgoing calls

June 2009-August 2009 City Of Houston (Internship)

Account Service Representative

ASR activities included customer service, opening accounts, closing accounts, managing residential and commercial

payments and problem management.

•Performed Daily File maintenance on database, updated records

•Call Center representative for incoming and outgoing calls

•Worked 1000’s of account adjustments for both residential and commercial properties

•Performed presentations to other departments on policies and procedure

•Provided back-up documents for computer data

•In-depth training on Field Departments and maintenance

•Advanced in reformatting of storage disks for data on residents

•Discovered and diagnosed computer errors with positive solutions

•Generated positive revenues throughout internship

•Organized Checks and Mail Orders for incoming and out-going postage

January 2006- April 2009 MACY*S

Salesman, Stockperson & Maintenance Worker

MACY'S, South Houston, Almeda Mall, Sharpstown Mall, Memorial Mall

Salesman activities included customer service, inventory reporting, closing/opening the register and problem

management, pricing, and promoting sales items.

•Maintained Inventory weekly to meet market deadlines

•Developed Applications for operations on devices used for inventory and stock

•Assisted managers and vendors during liquidation

•Efficiently performed services in all departments including stock-team

•Gathered competitive and product information from the field by keeping a database of clientele

•Developed marketing strategies for customer participation in store programs

•Led Top 3 salespeople in consecutive quarters for goals set by department managers

•New hire training of both seasonal and full-time employees and Stock Personnel

•Set goals over 24% for sales throughout employment, maximizing applied customer relation skills

•Top salesperson in the department for creating new accounts

EDUCATION

Cypress Springs High School Graduate 2004

Texas Southern University; Jesse H. Jones School of Business Graduate [B.A. Finance Degree Dec. 2011]

(Minor in Marketing/Management)

ASSOCIATIONS/AFFILIATIONS

Member; American Heart Association & Donor A.P.* MEDIA; Production of Art, Graphics, and Design

Level II Certified Security Officer License Blood Pathogen Certification

HAZCOM Training

PROFICENCY MS Word, Powerpoint, Excel, Outlook, Access Database, Acrobat Reader, E Internet Explorer, MS

Office, Lotus Notes, SAP System, MOP Database

Contact this candidate