Customer Service Management

Joshua Martinez

** ********* ( Irvine, CA ***** 714-***-**** ( *********@*******.***

Lead Management Opportunities

Management professional eager to leverage 13+ years of experience. Highly organized,

efficient and skilled in a variety of tasks seeking a position with an established

company that will effectively and efficiently maximize my expertise and experiences,

including:

Proficient in Operational concepts and duties

Manage Inventory Control policies and procedures

Strong Customer Service

Training and Development

Records & Database Management

Project Management, Scheduling & Calendaring

Ability to multi-task and direct activities at all levels.

Extensive Sales

Spreadsheets & Reports

Meeting & Event Planning

Office Organization & Administration

Filing & Data Entry

General HR Procedures

Computer Skills:

Aims, Axapta, MS Word, Excel, PowerPoint, Access, Outlook, Windows XP/Vista, Windows 7

Experience

Sole Technologies - Lake Forest, CA - Manufacturing Company August 2009-Present

Inventory Control Specialist

Responsibilities include the following: work closely with Logistics to ensure timely

receipt of International and Domestic direct shipping documentation and recording of the

related sales and inventory transactions; review daily physical warehouse inventory

adjustments uploads from WMS system (Aims); work with Warehouse Inventory Control

personnel to resolve any significant inventory adjustments on a timely manner; monitor

and communicates with R&D all open Purchase Orders without Purchase Trade Agreement and

Miscellaneous Charges set up in Axapta; resolve issues related to purchase orders not

being received prior to payments, short shipments and other discrepancies in a timely

manner; responsible for the overall integrity of inventory value (count & cost),

inventory controls, and movement of inventory between factories and warehouses;

responsible for inventory valuation includes ensuring the physical counts are accurate by

working with Warehouse Management. Monitor Warehouse inventory levels and related

reporting differences; work side-by-side with the Accounts Payable/ Inventory Specialist

relative to Trade Card, LC, and Wire payments invoice posting on purchase orders; assist

with monthly and year-end close procedures and records.

Results:

Recognized for high-quality work, organizational strengths and exceptional customer

service delivery.

Created spreadsheets that improved inventory management and reporting accuracy.

Demonstrated the ability to learn new organizational processes, workflows, policies and

procedures with minimal ramp-up time.

Guitar Center -Fountain Valley, CA - Music Retail Store June 2006-August 2009

Operations Manager

Oversaw the flow and effectiveness of total store inventory control. Lead the execution

of scheduled cycle counts, and maintained accurate paperwork/records. Ensured achievement

of store shrinks goals. Held total store at compliance to Loss Prevention Guidelines.

Maintained the warehouse staff and the daily responsibilities it in tales. Identified and

resolved shipping and receiving issues. Maximized profits by controlling expenses in a

single store location. Checked and balanced total stores money intake from previous days

business, controlled payroll, allocated and distributed budget expenses, and other

controllable expenses. Supervised the practice of total store safety standards,

identifying and resolving maintenance issues, maintaining adequate level of store

supplies.

Results:

Excelled within deadline-intensive environment, ensuring the accurate and on-time

completion of all projects.

Earned "outstanding" ratings. Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

Guitar Center - San Marcos, CA - Music Retail Store June 2003-June2006

Operations Manager

Oversaw the flow and effectiveness of total store inventory control. Lead the execution

of all schedule cycle counts, and maintained accurate paperwork/records. Ensured

achievement of store shrinks goals. Held total store at compliance to Loss Prevention

Guidelines. Maintained the warehouse staff and the daily responsibilities it in tales.

Identified and resolved shipping and receiving issues. Maximized profits by controlling

expenses in a single store location. Checked and balanced total stores money intake from

previous days business, controlled payroll, allocated and distributed budget expenses,

and other controllable expenses. Supervised the practice of total store safety standards,

identifying and resolving maintenance issues, maintaining adequate level of store

supplies.

Results:

Recipient of Monthly Total Store Shrink Award Program six times.

Recipient of a 9 in 2003 and 2004 on yearly "9 Point Audit"

Earned "outstanding" ratings. Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

Strength in the training and development of associates and managers.

Praised by supervisor for excellent performance.

Demonstrated the ability to learn new organizational processes, workflows, policies and

procedures with minimal ramp-up time.

Education

Fullerton College - Fullerton, CA

Studied Business Management 1998-1999.

Program Highlights:

Organizational Management

Business Communications

Leadership & Supervision

Human Resource Management

Office & Computer Systems

Critical Analysis

California State University of Fullerton - Fullerton, CA

Studied Business Management 1999- 2000.

Program Highlights:

Organizational Management

Business Communications

Leadership & Supervision

Project Management

Human Resource Management

Office & Computer Systems

Critical Analysis

Interpersonal Relations

Contact this candidate