Customer Service Manager

***** ** **** *** *****, FLORIDA *****

PHONE 305-***-****

CELL 786-***-****

E-MAIL **********@*****.***

TIARA HALL

Objective:

To work in a professional and challenging position in a business

environment that will allow my interpersonal, organizational,

administrative skills, and work experience significantly factor in

helping achieve goals within an organization.

Over 3 years of diversified customer service experience

Tenacious and flexible in high-pressure situations

Excellent networking skills. Effective troubleshooter

Hard working and goal-oriented achiever, with an analytical mind and an

eye for detail

Loyal and dedicated team player, employing strong communication skills

and diversity

Confidence and ability to present ideas/plans/reports to all levels of an

organization

Ambitious and hardworking with strong conflict resolution skills

Education:

Miami Springs Sr. High 2008-2009 - Diploma

Experience:

01/11 - 6/ 11 All star Urban Wear

Retail manager/Bookkeeping

Researched and verified unnoted items

Processed customer bill payments

Filed cancelled checks verifying signature

Reconciled and balance general ledger

Handled statement rendering

Inputting personal, savings accounts, certificate of deposits, loans and

master file changes

09/10 to 12/10 BuenoVista Collections Agency(Business closed)

Customer Service Representative

Call Center/ Inbound

Administrative clerical support for Manager

Monitor and collect delinquent accounts

Process, purchase, closed all motor vehicle sales contracts

Post payments, credits and debits to customer accounts

Process and maintain daily payroll and personnel records

Maintain and update all titles for purchase accounts

Monitor and process insurance claims for both mortgages and vehicles

Handled bankruptcy and legal accounts for both mortgages and vehicles

Verified bank deposits

05/09 to 07/10 Jackson Health System

Nursing Volunteer/Internship

Direct care of patients

Educated patients for home care and discharge planning

Operated and maintained monitors of bio-medical equipment

Medical terminology and medication administration skills

Maintained sterile fields and application of dressings

08/30/09 to 05/26/11- Dade County Public Schools

Temporary Instructor -AID (Summer School)

Instruct and taught Elementary levels K-5 including ESE

Provide excellent classroom management skills

Knowledgeable of Miami Dade Public Schools Elementary curriculum

REFERENCE

Available upon request

Contact this candidate