Customer Service Data Entry
Resume:
Traci Taylor
Address: * ***** **. ***. * Worcester, MA 01604 Cell: (401) 479-
**** *****:************@***.***
Professional Summary
I am a Customer Service and Administrative Specialist with over (5+) years
experience working in diverse backgrounds in Job Development,
Administrative, and Customer Service environments. I am an Individual with
experience ranging from entry level to management. I have diverse computer
applications knowledge from working with Microsoft applications, Windows,
and other company-based programs. I posses superior customer service
skills, have management and staff training experience, go above and beyond
quality problem solving accuracy, and the ability to excel in a fast-paced
environment.
Accomplishment Profile
Overnight Operations Clerk National DCP, LLC
Bellingham, MA May 2012- August 2012
Reception
Data entry
Customer service
Project preparation
Spreadsheet maintenance
Faxing, copying, collating
Weekly check maintenance and distributing to employees
Assisted 5+ supervisors, 25+ employees with daily needs
Maintained paperwork for staff taking shipment to outside facilities
Maintained input and output information for shipment coming in and leaving
facility
Shareholder Service Specialist American Cybersystems(Temp)/ BNY
Mellon
Westborough, MA January 2012- May 2012
Data entry
Project preparation
Financial assessments
Spreadsheet maintenance
Faxing, copying, collating
Navigating through multiple computer applications
Document review for errors and missing information to process request
Maintained input and output information for 401k preparation and tax end of
year maintenance
Customer Assistance/Collector II Bank of America
Phoenix, AZ/Dorchester, MA May 2010- December 2011
Data entry
Customer service
Project preparation
Spreadsheet maintenance
Faxing, copying, collating
High volume phone answering
Discussing personal financial information
Negotiating payment terms for financial assessments
Supervised high volume and high risk calls to customers and bank employees
Maintained input and output information for bank associates and customers
calling
Navigating through multiple computer applications to provide the best
solution customers
Collecting payments for customers behind on payments ranging from 0 day
delinquency to charge off
Distributed information about policies and procedures for bank associates
needing further information for bank transactions
Central File Administrative Specialist JP Morgan Chase(Temp)
Phoenix, Arizona September 2009 April 2010
Data entry
Customer Service
Project preparation
Spreadsheet maintenance
Faxing, copying, collating
Maintained input and output information for shipment coming in and leaving
facility
Maintained paperwork for staff preparing mortgages
Navigating through multiple computer applications to provide the best
solution for customers
Recruiting and Human Resource Specialist Mollen Immunization Clinic
Scottsdale, AZ July 2009-September 2009
Processed rehire nurse applications
screen and interview applicants by phone
receive and review employment paperwork
Electronically review RN, LPN, NP, and CNS applications
Assisted and provided back up support to other departments
aid in scheduling RN, LPN, NP, and CNS via telephone and/or email
Performed final review of employee paperwork, assigns employee Ids
Contacted candidates via telephone and/or email to request additional
information
Administrative Assistant/Scheduling Clerk Westover Job Corps Center
Chicopee, MA February 2006- February 2009
Maintaining confidential records
Documenting early and late students
Establishing filing and record keeping systems
Monitoring negative behavior in the academic environment
Administrative assistance to the Career Development Manager
Assisting with tours and new student information presentations
Proficient with CIS and CTS systems to enter data and run reports
File and schedule maintaining for 550+ students on a weekly basis
Supervising on the job training for students to be ready in the workplace
Distribution of cash and cash box responsibilities during student pay day
Time sheet and paycheck collection and distribution for both students and
staff
Maintaining spreadsheets, typing, filing, reception, and operating office
equipment
Ability to use Microsoft Office products such as Word, Excel, PowerPoint,
Outlook and Publisher
Knowledge of office grammar, spelling, capitalization, punctuation, and
terminology commonly used in office settings
Responding to routine inquiries from a variety of customers and providing
overall support to the administrative staff on the unit
Education
Office Assistance Technology, Springfield Technical Community College,
Springfield, MA
Office Systems Technology Massachusetts Career Development Institute,
Springfield, MA
General Education Diploma, Holyoke Community College, Holyoke, MA
Technical Skills
Records Management, Event Management, Travel Coordination, MS Office Suite,
Database Administration, Spreadsheets, Filing, Front-Desk & Phone
Reception, Multiple Line Maintenance, Customer Service, Payroll, Accounts
Payable & Receivable, Office Management, General Bookkeeping, Executive-
Level Reports, Calendaring, Scheduling, Meeting Minutes and Planning,
Recruiting, Administrative & Executive Support, Word Processing, Typing,
Collating, and Faxing
Contact this candidate