Project Manager
Resume:
SITARA H
******.*******@*****.***
Professional Summary:
. Over (8+) EIGHT Plus Years of experience in Business Analysis with
experience in implementation and integration strategies within a team
oriented environment, utilizing quantitative and qualitative analytical
skills
. Worked in diverse domains like Internet Banking, Private Banking,
Investment Banking, Retail, Mortgage, Insurance
. Diverse Financial Domain Knowledge with experience in several sub
domains like Asset Management, Fixed Income, Risk Management, Risk
Analysis, Credit Risk & other Financial Derivatives
. Organized Joint Application Development (JAD) Sessions and Joint
Requirement Planning sessions (JRP) among the IT Groups and Conflict
Management with Project team members during these sessions
. Adept in creating Narrative Use Cases, Use Case Diagrams, Sequence
Diagrams, Activity Flow Diagrams, Flow Diagrams and other related UML
Diagrams.
. Experience using Gap Analysis to gain a clear understanding of the AS IS
process of the system and additionally derive new user scenarios to
understand the potential TO BE process to be implemented in the project
. Extensive experience in Gathering and Analyzing Requirements, modeling
Business Process Flows, writing Business Requirements Document (BRD),
Use Case Specifications and Functional Requirements Specification (FRS)
. Strong Experience in conducting User Acceptance Testing (UAT) and
documentation of Test Plan.
. Experience in designing and developing Test Case and Test Scripts.
. Extensive experience working on MS Visio, Excel, Power point, Word,
Access, Outlook, Pages, Keynote, Numbers and Concept Draw Pro.
. Experienced in writing SQL queries for generating reports
. Experience in Data Mapping, Data Warehousing, Data Cleansing & Data
Migration.
. Expert in independently conducting SWOT Analysis, TOWS Matrix and Risk
Analysis
. Worked on Mobile Application Platforms like iOS, Android & Windows Phone
7
. Proficient in Test Director, Rational Requisite Pro and Agile
Methodology
. Extensive experience in Agile (Scrum, XP), RAD, Waterfall and Spiral
Methodologies
. Proficient in Technical writing, Business writing, Business Process
Modeling and Testing.
. Adept in Developing Wire Frames and Mock Up Screens using MS Visio &
Concept Draw Pro
. Involved in training of end users. Assisted in Documentation of Training
Manuals.
. Experience in handling offshore requirements and working for different
time zones
. Expert in Tracking and Managing the Requirements using Requirement
Traceability Matrix (RTM) that controls numerous artifacts produced by
the teams across the deliverables for a project
. Excellent leadership and influencing skills to facilitate and cross-
functional teamwork in a fluid environment
. Facilitated Change Management across entire process from Project
conceptualization to Testing through Project Delivery, Software
Development and Implementation Management in diverse Business and
Technical Environments
. Experienced in conducting JAD sessions, project meetings, reviews and
walkthroughs
. Experience in using strong communication skill in eliciting and
analyzing requirements
. Excellent analytical & problem solving skills and a team player with
strong interpersonal and communication proficiency.
Technical Qualifications
Operating Systems Windows 9x/XP/2000/2003/Vista/7 /Mac OSX Panther /
Tiger /Leopard / Snow Leopard / Lion
Programming Languages SQL, .NET, C, C++
Business Modeling Tools MS Visio, Rational Requisite Pro, Concept Draw
Pro, BPMN 2.0
Packages Rational Complete Suite, MS Office, MS Project, MS Share Point,
Concept Draw Office, iWorks, iLife, Adobe CS 4,
Charles River Trading System, MS Visual Studio.
Testing Tools Rational Quality Manager, Rational Functional Tester,
Rational Performance Tester, QTP
Project Methodologies Rational Unified Process (RUP), Software Development
Life Cycle (SDLC), Agile (Scrum, XP), Waterfall, RAD,
Six Sigma
Bug Tracking Tools Quality Center, JIRA, MS Visual Studio
Education
Master in Business Administration, Finance
Professional Experience
Client: Dollar Financial Group, Berwyn, PA
Aug 2012 - Present
Role: Sr. Business Analyst
Dollar Financial Group, Inc. is a US based financial services group with
over 1000 locations in seven countries. It focuses on low-income or bad
credit consumers providing short term loans.
Responsibilities:
. Responsible for Requirement gathering, Business Process Flow, Business
Process Modeling and Business Analysis with Document and Records
Management
. Worked with the business community to define business requirements and
analyze the functional requirements and gathered the requirement from
stakeholder and SME's
. Worked in the eCommerce department to rollout websites for online payday
loans.
. Worked on gathering requirements for creating an end-to-end website for
applying for online payday loans.
. Worked on gathering requirements for creating the corporate website.
. Employed SDLC for the purpose of monitoring the project and also followed
the step-by-step procedure
. Facilitated JAD sessions with management, users and other stakeholders to
define the project and to reduce the time frame required to complete
deliverables
. Assisted Project Manager to get CAB approval for various sprint releases.
. Prepared and presented Business Requirement Document (BRD), System
Requirement Specification (SRS) and Functional Requirement Document (FRD)
and involved in sign-off process
. Prepared Change Request Document for the maintenance of the software
. Managed day-to-day project activities and coordinate tasks with other
teams
. Experience using Business Process Re-engineering (BPR) for improvising
the existing business process
. Worked closely with the UI team to model the screens, which met User
defined requirements and also company standards
. Worked with offshore development team.
. Performed Gap analysis by identifying existing technologies, documenting
the enhancements to meet the end state requirements.
. Review prototypes, solution blueprints, and project scope to ensure that
the needs of the business are being met
. Used the Agile (SCRUM) Methodology on the project.
. Worked in the Scrum team and participated in backlog review and sprint
planning sessions
. Translated the requirements to the IT and web production teams in
building their HTML for the projects
. Used MS Project to document the project progress and manage the project
resources
. Analyzed business requirements and segregated them into Use Cases.
Created Use case diagrams using MS Visio according to UML methodology
. Created Screen mock up to illustrate new requirements and alignment
around project scope using MS Visio.
. Defined testing objectives and verify requirements are testable
. Responsible for managing the documented System Requirements and
Requirements Traceability Matrix using MS Excel
. Responsibilities included Test Planning, Test Case development and test
script execution for Integration, Regression, Performance, Functional and
System Testing
. Involved in creating detailed test plans and testing strategies and
ensure these are executed extensively, which includes executing SQL
queries to retrieve data and test
. Logged and resolved defects using MS Visual Studio
. Provided support for User Acceptance Testing with UAT cases and resolving
any issues with the users and performed UAT and participated in writing
test plans
Environment:
MS Office Suite, MS-Visio, MS Project, Windows XP, SQL, SharePoint, Java,
MS Visual Studio
Client: PNC Bank, Pittsburg, PA
Feb 2011 - July 2012
Role: Sr. Business Analyst
PNC Bank is an American Financial Corporation with assets of approximately
$271.205 Billion. PNC operations include a regional banking franchise
operating primarily in 19 states. They are specialized in financial
businesses serving companies and government entities, and leading Turnkey
Asset Management Program and processing businesses. It is currently the 7th
largest bank by deposits in the United States.
Responsibilities:
. Responsible for Requirement gathering, Business Process Flow, Business
Process Modeling and Business Analysis with Document and Records
Management
. Worked with the business community to define business requirements and
analyze the functional requirements and gathered the requirement from
stakeholder and SME's
. Worked on Mutual Funds and Variable Annuities (Life Insurance) Systems
. Integrated with an external vendor to facilitate Life Insurance (Variable
Annuities) transaction
. Employed SDLC for the purpose of monitoring the project and also followed
the step-by-step procedure
. Facilitated JAD sessions with management, users and other stakeholders to
define the project and to reduce the time frame required to complete
deliverables
. Prepared and presented Business Requirement Document (BRD), System
Requirement Specification (SRS) and Functional Requirement Document (FRD)
and involved in sign-off process
. Prepared Change Request Document for the maintenance of the software
. Managed day-to-day project activities and coordinate tasks with other
teams
. Experience using Business Process Re-engineering (BPR) for improvising
the existing business process
. Worked closely with the UI team to model the screens, which met User
defined requirements and also company standards
. Performed Gap analysis by identifying existing technologies, documenting
the enhancements to meet the end state requirements.
. Review prototypes, solution blueprints, and project scope to ensure that
the needs of the business are being met
. Used the Agile (SCRUM) Methodology on the project.
. Worked in the Scrum team and participated in backlog review and sprint
planning sessions
. Translated the requirements to the IT and web production teams in
building their HTML for the projects
. Used MS Project to document the project progress and manage the project
resources
. Analyzed business requirements and segregated them into Use Cases.
Created Use case diagrams using MS Visio according to UML methodology
. Created Screen mock up to illustrate new requirements and alignment
around project scope using MS Visio.
. Defined testing objectives and verify requirements are testable
. Responsible for managing the documented System Requirements and
Requirements Traceability Matrix using MS Excel
. Responsibilities included Test Planning, Test Case development and test
script execution for Integration, Regression, Performance, Functional and
System Testing
. Involved in creating detailed test plans and testing strategies and
ensure these are executed extensively, which includes executing SQL
queries to retrieve data and test
. Logged and resolved defects using JIRA
. Developed Black Box testing and Provided support for User Acceptance
Testing with UAT cases and resolving any issues with the users and
performed UAT and participated in writing test plans
Environment:
MS Office Suite, MS-Visio, MS Project, Windows XP, Rational Rose, SQL,
SharePoint, Java, JIRA
Client: Bank of the West, Sacramento, California
Jun 2009 - Jan 2011
Role: Business Analyst
Bank of the West is a financially strong, well-capitalized and prudently
managed FDIC-insured bank that customers have entrusted with their money
for over 135 years. Through holding company Bank West Corporation, the bank
is a subsidiary of BNP Paribas, one of the six highest rated banks in the
world.
Responsibilities:
. Conducted detailed Requirement and Gap Analysis interacting with business
users, understanding their business processes, understanding their
current IT architecture
. Acted as a liaison between the business and the design and development
team during translation of requirements specifications into software
solution
. Developed an Implementation Business Requirement Document identifying the
constraints in the existing architecture and suggested solutions to
overcome constraints
. Conducted one to one sessions with subject matter experts to understand
the current transaction system, then analyze and document the future
transaction processing system
. Worked on creating a Banking solution for High Net Worth individuals to
be able view their portfolios from their online banking account
. Created requirements for providing an option for the high net worth
clients to be able to buy and sell shares for their personal accounts
. Worked closely with the core technical team. Participated in review
meetings. Brought out several technical issues that needed to be plugged.
. Interacted with the user community to enhance understanding of the
business solutions, project timelines and impact
. Used MS Project for the requirement management
. Assisted in project management activities such as task allocation, issue
resolution and held post-launch review meetings to revisit the project
. Involved in designing Use Case diagram, Activity diagram, sequence
diagrams, collaboration diagrams using UML modeling tool Rational Rose
and documented the requirements using Business Requirement Document (BRD)
. Volunteered for the system monitoring, constantly monitored the new
system and was an active part in reproducing and resolving the errors and
issues that occurred during the implementation
. Maintained meeting notes and presented weekly status reports
. Tracked and identified project issues and obtained resolutions by
understanding the business needs and risks and defining the out of scope
requirements
. Assisted the testing team in authoring test plan and involved in writing
manual test scripts for the Internet banking application
. Prepared Change Request Document for the maintenance and release of the
application
. Worked with the testing team to create automated test scripts using QTP
for running different Internet banking transactions.
. Facilitated UAT, coordinating large cross-functional teams situated at
different demographic locations for the final testing of the application
in the production environment
Environment:
MS-SQL, MS Office Suite, Rational Requisite Pro, Windows XP/2000/2003,
Quick Test Pro, Java
Client: Kohls Corporate, Menomonee Falls, WI
Jan 2008 - May 2009
Role: Sr. Business Analyst
Kohls is an American department store chain. As of 2011 the chain was the
20th largest retailer in the United States. The stores carry apparel, shoes
and accessories for women, children and men. By 2011 the company's E-
Commerce business exceeded $1 Billion in revenues.
Responsibilities:
. Gathered User and Business Requirements through interviews, surveys,
prototyping and observing Stored and modified requirements
. Extensively worked with Project Manager to determine the current best
practices for requirement elicitation activity
. Performed Gap Analysis with the Kohls team to Identify and estimate the
scope of the major definition, design, development
. Determined the magnitude of the gaps and the extra effort involved in
filling the gaps
. Conducted regular JRP sessions offshore and onsite meeting with the
external Business team from Kohls to understand their product
specifications/requirements
. Created and maintained an Issue log to keep track of the outstanding
issues and the requirements that were changing from time to time.
Conducted weekly meetings with the client to discuss the same
. Utilized Software Development Life Cycle (SDLC) to configure and develop
process, standards procedures
. Created Need Analysis Documents of the requirements gathered through JAD
and JRP individual elicitation sessions using MS Word
. Utilized MS Project to manage and schedule the project delivery to the
end client
. Created User Requirement Specifications (URS), Business Requirement
Document (BRD) and Functional Requirement Specifications (FRS) documents
. Conducted knowledge transfer among team members
. Developed Use Case diagrams, business flow diagrams, Activity/State
diagrams and Sequence diagrams using Rational Rose so that developers and
other stakeholders can understand the business process
. Involved in analysis of the technical specifications of the current
system and the infrastructure needs, performed Gap analysis
. Experienced setting up test scenarios and executing on these scenarios
and worked closely with testing team to make sure all the changes made to
requirements documents are implemented in there Test Cases
. Set up definitions and process for test phases including Integration
test, System test and User Acceptance Test (UAT)
. Involved in maintaining the Requirements Traceability Matrix (RTM) across
the deliverables for a project
. Conducted Training Sessions to familiarize users with system
. Participated in the User Acceptance Testing (UAT) with large cross-
functional teams from Kohls.
Environment: MS Office, MS Visio, SQL, SharePoint, UML, Test Director,
.Net, MS Access, Rational Requisite Pro
Client: T. Rowe Price, Baltimore, MD Nov
2006- Dec 2007
Role: Business Systems Analyst
T. Rowe Price is a publicly owned Investment firm. The company offers
mutual funds, subsidiary services, and separate account management for
individuals, institutions, retirement plans and financial intermediaries.
There are over 5,000 employees working all around the world. Investors
outside the US account for more than 12% of the assets under management.
Responsibilities:
. Worked with the business community to define business requirements and
analyze the functional requirements and gathered the requirement from
stakeholder and SME's
. Responsible for Requirement gathering, Business Process flow, Business
Process Modeling and Business Analysis with Document and Records
Management
. Prepared and presented Business Requirement Document (BRD), System
Requirement Specification (SRS) and Functional Requirement Document (FRD)
and involved in sign-off process
. Implemented an Authoritative Information System that would be used by
service representative
. Gathered and elicited requirements for integrating the Authoritative
Information System with the trading system to capture real time data
. Employed SDLC for the purpose of monitoring the project and also followed
the step-by-step procedure
. Facilitated JAD sessions with management, users and other stakeholders to
define the project and to reduce the time frame required to complete
deliverables
. Performed Gap analysis by identifying existing technologies, documenting
the enhancements to meet the end state requirements.
. Analyzed business requirements and segregated them into Use Cases.
Created Use case diagrams using MS Visio according to UML methodology
. Implemented Business Process Re-Engineering (BPR) to improve customer
service and cut operational costs
. Managed day-to-day project activities and coordinate tasks with other
teams
. Worked closely with the UI team to model the screens, which met User
defined requirements and also company standards
. Review prototypes, solution blueprints, and project scope to ensure that
the needs of the business are being met
. Used the Agile (SCRUM) Methodology on the project.
. Translated the requirements to the IT and web production teams in
building their HTML for the projects
. Created Screen mock up to illustrate new requirements and alignment
around project scope using MS Visio.
. Defined testing objectives and verify requirements are testable
. Responsible for managing the documented System Requirements and
Requirements Traceability Matrix using MS Excel
. Responsibilities included Test Planning, Test Case development and test
script execution for Integration, Regression, Performance, Functional and
System Testing
. Involved in creating detailed test plans and testing strategies and
ensure these are executed extensively, which includes executing SQL
queries to retrieve data and test
. Provided support for User Acceptance Testing with UAT cases and resolving
any issues with the users and performed UAT and participated in writing
test plans, and developed different testing strategies like Black Box
testing
Environment:
MS Office Suite, MS-Visio, Windows XP, Rational Rose, SQL, SharePoint, Java
Client: HDFC Bank, Bangalore, India
Feb 2005 - Oct 2006
Role: Business Analyst
HDFC Bank, offers a wide spectrum of domestic and international banking
services to facilitate trade, investment, cross border business, treasury
and foreign exchange services. It is the second largest bank by market
capitalization. HDFC bank has 1,986 branches and over 5,471 ATMs, in 996
cities in India, and all branches of the bank are linked on an online real-
time basis
Responsibilities:
. Assisted in gathering system requirements from various departments like
accounting, IS (Information Systems) through surveys and interviews
. Assisted in developing requirements for day-to-day retail banking needs
for opening an online banking account
. Facilitated JAD sessions with management, SME, vendors, users and other
stakeholders for open and pending issues
. Assisted in creating the Business Requirement Document (BRD), Functional
Specification Document (FSD)
. Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER
diagrams using MS Visio
. Application Development was achieved following RUP methodology.
. Facilitated User Acceptance Testing (UAT) and test strategies with
Information systems Group
. Assisted the QA team in developing the entire test plan and test cases
. Conducted GAP Analysis interacting with business users, understanding
their business processes and understanding their current IT architectures
. Involved extensively in Project Management activities right from planning
and inception of the work, estimating resources, organizing the work,
assigning tasks, and reporting the progress to the higher management
. Tracked and identified project issues and obtained resolutions by
understanding the business needs and risks and defining the out of scope
requirements
. Generated management reports on a weekly basis
. Volunteered for system monitoring and constantly monitored the new system
. Worked with information Architects and networks administrators to help
design and administer the architecture around the needs of the bank's
actual customers
. Worked closely with the core technical team. Participated in review
meetings. Brought out several technical issues that needed to be plugged.
. Interacted with the user community to enhance understanding of the
business solutions, project timelines and impact.
Environment: Windows XP/NT/2000, SQL, Rational Suite, MS-Office Suite,
Quick Test Pro
Reliance Retail Limited, Bangalore, India
Apr 2004 - Jan 2005
Jr. Business Analyst
Profile: Reliance Retail Limited (RRL) is the second largest retailer in
India. Their retail outlets offer food, apparel and footwear, lifestyle and
home improvement products, electronic goods, farm implements and inputs.
The company's outlets also provide vegetables, fruits and flowers. It
focuses on consumer goods, consumer durables, travel services, energy,
entertainment and leisure and health and well-being products.
Responsibilities:
. Assisted in creation of Business Requirement, participated in JAD and one
to one session with SME and Business Users.
. Analyzed the user/business requirements (BRD), functional specs (FSD) and
Use Case System documents
. Served as a liaison between Clients and Technical Staff to resolve any
conflicts.
. Assisted Sr. Analysts during FRS and URS reviews and walkthroughs with
designers, developers and stakeholders. Also conducted feasibility and
adaptability study.
. Application Development was achieved following RUP methodology.
. Involved in preparing Test Plans based on User Requirements Document
(URD/ BRD) and prepared the Test Cases and Procedures.
. Utilized Clear Case application to store and track test
plans/cases/scripts.
. Actively involved in User Acceptance testing (UAT) and Training to the
end users.
. Assisted with change, issue, quality and risk management activities.
Generated management reports on weekly and monthly basis.
. Categorized, prioritized and scrubbed requirements to manage project
scope. Used customizable attributes such as priority, status and
difficulty for each requirement in order to organize and prioritize
. Performed GAP analysis during the conversion process.
. Testing for checking the data flow of the application using SQL
. Facilitated Bug and Defect report meeting.
. Performed Functional, Performance, Regression, System & Integration
Testing.
Environment:
MS Office Suite, MS-Visio, Windows XP, SharePoint, Quality Centre
Reference
Provided Upon Request
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