Customer Service Manager

JUDITH ALEXANDER

** ********** *****, #****, ******, New Hampshire

03063

603-***-**** (cell phone)

*******@*****.***

OBJECTIVE:

Obtain a full time and challenging position in a well oriented, organized and growth company. Where I

could improve my knowledge and skills, and gain more experience.

EDUCATION:

NASHUA COMMUNITY COLLEGE: I have completed my Associate Degree in Business

Administration, major Management on December 2012; expecting graduation ceremony and diploma in

May 2013.

Paralegal Certificate (1985-1986): Paralegal College of Cuba.

EXPERIENCE:

Swix sport USA. (2001-current) Haverhill, MA

Inventory control specialist:

• Receive all the purchase orders, checking each product in detail, applying the quality control, to

put the items into stock. Entered purchase orders into computer system, which is checked daily

for accuracy Inventory control. Cycle count is a daily duty. Check and control UPC codes, item

descriptions and item numbers to maintain an accurate and updated inventory. Manage the floor

employees to control, supervise and track all the incoming products. Work with Purchasing

Managers to enter, track and control all the purchase orders. Checking, controlling and tracking

all the purchases orders in conjunction with purchasing manager, in order to match the purchase

order with invoice. Cycle count allows the accurate of the inventory, the control and correction of

item numbers and description and barcodes as well. Manage and supervise the inbound and

outbound process, checking the quality of the merchandising going out.

Materials Supervisor:

• Supervise and coordinate the receipt of goods, returns from customers and inventory requisitions.

Lead and manage the cycle counting process, responsible for entering adjustments in the system

and alert de Distribution and Operations Managers of inventory discrepancies. Work closely with

Logistic Manager providing updates of discrepancies on inbound shipments, also with Category

Managers, Customer Service, and Distribution Manager. Responsibilities include monitor

inbound receipts and returned merchandise, checking all products and its warranty as well.

Control inventory levels by reviewing data, recorder and directing corrective actions to solve

inventory discrepancies. Establish necessary controls and keep records of all merchandise

received in the facility. Work closely with customer service department to solve issues related to

discrepancies of returned merchandise. Item management include work closely with Category

Managers on maintenance of the vendor/item file including creation of new items, periodic

review of all items to be sure all pricing, barcode and descriptions are accurate and up to date.

Create and manage all barcodes for products in all product groups, solving barcode issues.

Managing and training floorers and inventory employees and Quality Inspector as well.

SKILLS

FACTS: accounting and inventory control system

MICROSOFT DYNAMICS (AXAPTA): accounting and inventory control system.

Microsoft: Word, Excel, Access.

References upon request.

Contact this candidate