Manager Customer Service
Resume:
Tramaine L. Hasty
Kannapolis, NC 28083
**************@*****.***
Objective
To bring forth great structure of diligence and motivation with a purpose to change people lives.
To provide leadership towards the achievement of maximum profitability and growth that reflects the
company vision and values.
Education
ECPI College of Technology, Charlotte NC July 2010
AA in Business Systems Administration
GPA: 3.7
Phi Theta Kappa
Summary of Qualifications
* Provide motivation and inspiration
*Creating opportunities to change people lives
* Excellent communication skills (verbal and written)
* Excellent interpersonal skills and superior customer service skills
* Remarkable ability to maintain a professional image at all times through appearance and dress
* Great ability to manage time effectively and perform multiple tasks simultaneously
* Interviewing by telephone/face to face
Professional Experience
Diamond Staffing Services Inc Covington, Ky
Sept 2011-Present
Business Development Manager (3 Offices)
Coaching Sales/Staffing Team to fulfill business plan and goals
Recruits, tests, and hires employees based on criteria agreed upon by Clients and Corporate
Management
Develops a business plan and sales strategy for the market that ensures attainment of company
sales goals and profitability
Proven leadership and ability to drive sales/staffing team
Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
Demonstrates ability to interact and cooperate with all company employees.
Satisfaction of clients invoicing and company payroll
Coach and counsel temporary employees relative to attendance, productivity, and overall job performance
to meet improvement objectives Interact with temporary employees and monitor processes and work
output.
Pinnacle Staffing Indianapolis, IN
Oct 2010 – Sept 2011
Onsite Staffing Manager
Maintain good customer relations by handling all client questions, concerns, and issues
Increased applicant pool by 50% utilizing networks and establishing relationships within
community organizations to drive applicants to client site.
Managed payroll service provider transition while also resolving pay rate issues for a majority of
our on-site employees.
Implemented hiring best practices including the sourcing, evaluating and education of new
employees.
Maintain effective communications with the supporting branch team to ensure they are prepared for
orders and increases/decreases in staffing needs.
Coach and counsel temporary employees relative to attendance, productivity, and overall job
performance to meet improvement objectives Interact with temporary employees and monitor processes
and work output.
Daily Temp Services, Charlotte, NC
Oct 2004-Sept 2010
Office Manager
Responsible for overall business success including full business and human resources metrics
for multi-site locations, within the warehouse/manufacturing/distribution/outdoors environments.
Increased applicant pool by 50% utilizing networks and establishing relationships within
community organizations to drive applicants to client site.
Implemented hiring best practices including the sourcing, evaluating and education of new
employees.
Handles associates complaints, grievances, questions and concerns
Manages staff 15 employees Overseeing office projects and operations
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