Customer Service Sales

Heather Carota

?

**** ***** **. ? Alta Loma, CA 91701

Home Phone 909-***-**** ? Email *********@***.***

CAREER SUMMARY

Self-Motivated and able to work independently in a fast paced

environment. Professional with proven expertise in customer

service and administrative skills. Very dependable.

CAREER HISTORY

Lexxiom, Inc. March 2008 - January 13, 2012

Administrative Service Company

Titles: Compliance, Customer Service, Telemarketing

. Entered client and creditor information into data base

. Sent letters to creditors of attorney representation

. Assisted clients with their deposit information

. Filled out claims against creditors

. Reviewed settlements with clients

. Called prospective clients regarding educational

opportunities

Everything Furniture January 2004 - June 2007

Online Furniture Company

Title: Customer Service Representative/Receptionist

. Assisted customers on incoming calls for new furniture

order and product questions

. Placed furniture orders.

. Prepared paperwork for damaged and returned items

. Attempted to save sales on orders that had been damaged

. Answered and screened 8 line phone system

Case Logic Wireless January 2002 - December 2003

Cell Phone Accessories Supplier

Title: Customer Service, Technical Support/Administrative

Assistant

. Answered and screened 8 line phone systems daily.

. Entered and verified 30+ sales orders into company software

daily.

. Printed picking list and forward to Warehouse Manger for

pulling orders.

. Distributed the incoming and outgoing mail.

. Provided administrative support to sales department.

. Coordinated onsite and offsite meeting

. Monitored office supplies and informed Buyer on needed

supplies.

. Created and maintained a Bills of Material spreadsheet to

audit picking lists.

. Answered 30+ technical support calls for wireless

accessories daily.

. Coordinated travel arrangements for VP of Sales and

President.

. Created and maintained data driven analyzes on daily

customer service issues/technical questions to foster "Good

Will" on future customers.

Edison International September 1999 - October 2001

Worldwide Security

Title: Data Entry Clerk

. Entered 15+ Edison Security contracts through Clarify

computer system daily.

. Processed customer billing information.

. Obtained customers credit history.

. Activated customer accounts.

. Set up customer electronic funds transfer.

EDUCATION

Attended Citrus College 1996 - 1999

High School Graduate

COMPUTER SKILLS

* Microsoft Word, Excel, Microsoft Works

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