Customer Service Sales
Resume:
Warren V. (Butch) Scheib Jr.
nd
**** * *** ***. ********, CO 80229
570-***-**** • ************@*****.***
www.linkedin.com/pub/warren-scheib/47/833/263
SUMMARY
Talented and Seasoned Customer Service/Sales Management Professional with an extensive
background in Time and Materials Management. Broad range of experience in Mining and
Minerals, Transportation, OEM, Aerospace, Building & Construction, Retail and Banking
Industries. Thrives on continuous process improvement and increased levels of responsibility.
Proven Employee Development skills.
PROFESSIONAL EXPERIENCE
Urban Lending Solutions/Bank of America, Broomfield, CO
Mortgage Loan Processor/Customer Service (2012 - Present)
Locate and inspect customer loan documents for accuracy.
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Service default loan modifications for FNMA, FHLMC, GNMA, VA and SFO/HFI (DOJ)
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programs.
Determine status of application (forward for further review or decline path).
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Promote a professional atmosphere for both peers and customers.
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Utilize office programs including Salesforce.com, Iportal and Microsoft Office.
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Determine “best practices” and report at daily Team meeting.
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Archive complete and accurate records.
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Country Crafts, Orwigsburg, PA
Operator and Manager (2001 - 2012)
Manage and Develop workforce of up to 20 employees.
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Results oriented negotiating skills in a fast paced environment.
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Promote a professional atmosphere for customers.
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Manage inventories based on historical sales records and current business conditions.
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Establish successful relationships with 75+ companies/vendors.
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Provide guidance on new product development.
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Manage accounting records including P&L, Payroll and Tax Preparation.
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Schedule work orders for production and paint line.
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Develop marketing strategies and promotions to increase sales.
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Lead sales and production teams on improving processes and eliminating waste.
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Alcoa Engineered Products, Cressona, PA
Reserve Program Manager (1996 - 2001)
Coordinate scheduling of six extrusion plants across the United States.
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Coordinate expedited orders with sales and production.
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Travel to plant locations to resolve issues regarding scheduling and capacity.
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Balance workload to provide best schedules without sacrificing on time delivery.
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Develop and implement tracking program to support Alcoa’s best performing customers.
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Reserve press time (capacity) for top performing customers based on forecasts.
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Adjust production lead times based on those forecasts vs. plant capacity.
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Work on team to implement the Alcoa Production System.
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Report results at monthly corporate sales meeting.
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ISO 9001 certified environment.
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Production and Procurement Planner (Alcoa/Alumax/Cressona Aluminum) (1991 - 1995)
Schedule flow path and plan log inventory for the Cast House.
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Utilization of scrap and production recovery.
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Schedule flow path and maintain a “lean” inventory for the ingot saws.
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Log and Billet (material) procurement.
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Schedule work for Press Production and Fabrication flow paths.
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Work closely with MRP/ERP and other SAP reporting programs (Inventory Turns
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Reporting).
Part of scheduling transition teams for Cressona Aluminum Co. to Alumax to Alcoa.
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Develop “lean thinking” and “just in time” skills.
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Coordinate with accounting department on inventory reporting.
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Quality Control Inspector (Cressona Aluminum Co) (1983 - 1991)
Inspect extruded product to comply with tolerances.
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Use of precision tools and methodology including CMM and Comparator.
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Perform press line die repair as needed.
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Document results and produce reports to improve quality.
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Operate Fork Truck and overhead crane.
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Lead Material Flow Path team to improve performance and objectives.
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EDUCATION
Thompson Institute, Harrisburg, PA, (July 1981-Dec.1982)
ASB in Executive Data Management
ADDITIONAL INFORMATION
Computers:
Proficient in Windows, Microsoft Office (Excel, Word, Access, PowerPoint), SAP, Salesforce.com
(CRM), AS400, QuickBooks, Database Professional
Current Passport
Contact this candidate