Customer Service Representative

Christopher W. Cosgrove *******@*****.***

*** ***** ****** ** *** Milford, CT, 06776 (585) 943-

9924

Summary of Qualifications

Successful experience in customer service with a background in

Microsoft Office, computer programming, networking, web design and

technical assistance for security systems and strong customer service

skills.

Education

Southern New Hampshire University Expected

Graduation May 2014

Masters of Business Administration concentration in Quantitative Analysis

GPA: 4.0

Western Connecticut State University, Danbury, CT

Graduated May 2010

Bachelors Degree in Finance Management - Studied all aspects of finance

including but not limited to investment, analysis, corporate finance along

with 15 credit hours of accounting, supply chain management and physics.

GPA: 3.1

Monroe Community College, Henrietta, NY

Courses work in Computer Programming, Computer Building, Networking, Web

Design, Mathematics and Business Administration

Computer Skills

Microsoft Office (Excel - formulas, pivot tables, graphs, etc, Word,

PowerPoint, Access), Computer Programming (Visual Basic, C++, Java),

Networking, SAP, Navision

Experience

Imperial Electronics, Brookfield, CT June 2012-

Present

Electronics Assembly

. Hand solder electronic components to IPC standards

. Inspected electronic boards according to customer specs and IPC

standards

. ISO 9001

Rosco Laboratories, Stamford, CT Nov 2010-Sept

2011

Production Manager

. Production forecasting and execution on about 10 product lines

. Inventory control

. Bill of Materials exposure

. Ensured my team surpassed all production goals

. Decreased a 3 month backlog on the companies products to same day

production

. Worked with Microsoft Navision

. Received Dale Carnegie Leadership Training

. Received Six Sigma Lean Training

Alain Mikli Ltd, Bethel, CT Feb 2010-Nov

2010

Customer Service Representative

. Sold our products to our customers (high end designer lens frames)

. Handled any requests or disputes from our customers

. Assisted with any quality control issues

Williams Advance Materials Thin Film Products, Brewster, NY 2007-

Jan 2009

Vacuum Melt Technician

. Became well versed in SAP in a manufacturing environment and trained

others to use

. Melted and casted metals according to standard operating procedures

for semiconductor industry

. Received OSHA Certification for fork lifts

ADT Security Services, Henrietta, NY

2004-2007

Productivity Specialist

. Promoted from Special Operations Representative

. Managed high priority jobs - Department of Defense, National Accounts

(contracted commitment times), emergency work orders and reschedule

jobs as necessary

. Managed the technicians productivity - All of my offices ranked in Top

10 in the nation for productivity including spots 1 and 3

. As a Productivity Specialist I worked with a small team to help pilot

new technology for our technicians to use to help better serve our

customers.

Other Positions Held: Customer Inbound Representative and Special

Operations Representative

Wegman's Food Market, Rochester, NY

2000-2005

Service Desk Clerk

. Successfully resolved any customer concerns

. Gave excellent customer service and ensured all their needs were met

while shopping at the store

2

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