Customer Service Manager

Jazmn Elebe

*** ******* ******

Hackensack, NJ **602

201-***-****- mobile

Email: *****.*****@*****.***

Detail oriented, focused, and dependable Military Veteran (Top Secret

Cleared - SCI), with an expertise in Customer Service/Call Center, and

Office Administration, seeking a stable position with opportunity for

growth.

EMPLOYMENT:

5/09 - 4/11 Receptionist/Admin Assistant

Advanced Data Systems Corporation

Advanced Data Systems Corporation (ADS) is a leading provider of Electronic

Health Records (EHR/EMR), Practice Management and Radiology Information

Systems (RIS/PACS) solutions, currently serving over 30,000 physicians and

healthcare providers

. Heavy phones: Answer and respond to incoming telephone

inquiries from customers

. Enter and maintain customer orders in ALERT proprietary ATS

system

. Research of products with vendors

. Research, resolve and subsequently escalate conflicts

relating to order delivery cycle

. Research, review and escalation of customer account

balances and invoices

. Assist Field Sales Team in maintaining customer

relationships

. Assist President/VP/Managers in calendar and meeting

schedules

. Coordinate meetings for training/sales/and customer

relations

. Interactions with other departments to coordinate

deliveries and customer satisfaction

. Any/all Office Administration required/

4/11- Present: Promotion to Executive Assistant to

Operations Manager in the areas of SW

Support/Training/Enrollments

. First point of contact for customers after sale

. Prepare Client Info Sheet

. Complete/distribute/maintain all enrollment forms for all

insurance carriers for every state

. Maintain database of client info/insurance information

. Facilitate/Organize schedule of all webinar

classes/training for each

. product

. Schedule for Practice Management software for all clients

for 10 trainers

. Assistant to the Manager of training

. Enter and maintain customer orders in ALERT proprietary ATS

system for Training/Enrollment Dept

. Research, resolve and subsequently escalate conflicts

relating to order delivery cycle

. Any/all Office Administration required

5/08 - 5/09 Safavieh Home Furnishings

Receptionist/Office Adminstrator

. Assist Store Manager

. Administrative duties including corporate correspondence

. Create creative materials and packages for store promotions

to be sent to customers

. Monitor levels of inventory to maintain accurate records

of stock for sales team

. Respond to customer requests for materials, quotes, and

other information

. Customer Service/Receptionist

. Data Entry, Customer/Order follow-up

. Accounts Payable/Receivable

MILITARY

EXPERIENCE: United States NAVY, Virginia Beach, VA

Receptionist/Message Center Operator

Information Systems Technician Technical School (2007)

Pensacola, Florida (Graduated with honors)

Honorable Discharge - 2008 (Top Secret Clearance - SCI)

EDUCATION:

2013-2016 Bergen County Community College

Major: Business Administration

2006 - 2007 Cheyney University of Pennsylvania, Cheyney, PA

Major: Business Administration

Active Member of Future Leaders of America

2002 - 2006 Stroudsburg High School - Diploma

TECHNOLOGY: Microsoft Office Suite, Outlook, Internet, and ALERT ATS System

REFERENCES: Furnished upon request

Contact this candidate