Quality Assurance Sales

Jae Kim

To obtain a helpdesk position which will allow me to utilize my

experience, educational background and exceptional customer 347-***-****

service skills. *********@*****.***

B.S. in Information Systems Sep 2010 –

Education

Dec 2012

Stony Brook University

A.A.S. in Computer Information Systems Sep 2008 –

May 2010

CUNY Borough of Manhattan Community College

Honors graduate

Dean’s list (Spring 2009, Fall 2009)

Experience MUJI May 2008 –

Present

Sales Associate

Provide quality assurance, and work with customers to resolve

99% of customer complaints without escalation.

Increased sales by creating and repositioning display shelves for

products.

CUNY BMCC Computer Lab Feb 2008 –

March 2009

Lab Associate

Provided support to students at the computer lab consisting of 50+

Windows and Mac OS X computers.

Provided support to students for programs such as Microsoft

Office.

Oversaw printers and managed all the printing jobs sent to the

printers.

Skills Operating Systems

Windows XP/7/8

Mac OS X

CentOS, Ubuntu

Android, iOS

Troubleshooting

Virus/spyware/rootkit detection and removal.

Assembling computers with an understanding of each component

and proper cable management.

Improving computer performance by deleting/disabling redundant

software and processes.

Creating and restoring from images.

Networking

Switches, Routers, Hubs: Created networks and subnets in

networking courses.

Web Development

PHP: CodeIgniter, MVC

MySQL: Relational databases, SQL injection prevention, writing

queries to manipulate database.

HTML, CSS: Developing table-less layouts which are managed by

CSS.

Software Development

C#, VB.NET

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