Service Representative Supervisor

Tia Dalton

{**** NE **th Ave, Pompano, FL} {954-***-****} {***.********@*****.***}

Objective: To obtain a position with an agency where I am able to utilize my various skills and grow.

Experience:

Youth Rehabilitative Counselor II

[ July 2009- Present ][ Brenford Residential Treatment Center][ Dover, De ]

• Oversees and assumes an active, participatory role in the daily activities of as assigned group of youth

including recreation, education, work, meals, personal hygiene, and maintaining living quarters.

• Observes youth's behavior and adjustment to programs and exchanges written and oral reports on those

observations with other staff.

• Established and maintains interpersonal relationships with youths to encourage and assist with their

social adjustment.

• Implements unit security procedures including performing regular room, door, and grounds checks or

community/home visits and frequent observations and monitoring of high-risk youths.

• Escorts youths to activities and appointments inside or outside the institution and is responsible for their

discipline and conduct while there operates motor vehicle when necessary to transport youths to activities.

• Also acted as shift supervisor when there is no active YRC III on duty

Youth Rehabilitative Counselor I

[August 2008- July 2009][Middletown Residential Treatment Center ][ Middletown, De]

• Responsible for the same essential functions listed above as both facilities are part of a Treatment

Consortium.

• Prepares, maintains, and contributes to a variety of records and reports to document information relating

to youths including, but not limited to, treatment plans, progress notes, population reports, and

inventories.

Member Service Representative

[May 1999 - Sept 2005][AAA South Jersey], [Voorhees, New Jersey]

• Responsible for assisting members with questions in regards to their membership

• Provide members with information and assist in providing membership upgrades and other services

provided by AAA (insurance, travel packages)

• Responsible for maintaining paperwork in regards to membership upgrades and other promotional

services provided to members.

Education:

Wesley College, Dover, De

[2004-2008]

• Bachelors Degree in Psychology

• Minor in Political Science

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