Customer Service Sales
Resume:
Francisco Landaverde
Los Angeles, CA 90003
**********.*********@*****.***
Education
University of Southern California, Los Angeles, CA
August 2006-May 2011
Bachelor of Science, Business Administration, Concentration in Strategic
Management
Bachelor of Arts, Spanish
Cumulative GPA: 2.95/4.00
Work Experience
Financial Services Representative, Zecco Trading, Glendale, CA
January 2012-September 2012
. Interacted with 30-50 customers via phone, email and live chat on a
daily basis
. Assisted with customer inquiries regarding Trading, New Account
Openings and Transfers, Tech Issues, Website Navigation, Operations,
and Banking in a fast paced, multi-tasked, online brokerage
environment
. Researched inquiries in a timely matter and educated clients on the
services provided by the online brokerage firm
Spanish Interpreter, LinearB Enterprises, Palmdale, CA
June 2011-January 2012
. Offered Spanish interpreter services as an independent contractor
assigned by LinearB Enterprises
. Interpreted legal and medical terminology for Spanish speaking clients
of the Law Office of Milburn and Ashton and Dr. Dorine Blundell, M.A.,
M.F.T.
Customer Relations Intern, Toyota Motor Sales, USA, Torrance, CA
May 2009-September 2010
. Answered 30-35 incoming phone calls, letters, and emails on any given
shift, addressing product, sales, and service concerns in a team of 10-
12 associates
. Accounted for 3-5 monthly goodwill offers which included assistance
with repairs, incentives to purchase new Toyota vehicles and future
Toyota parts and services to maintain customer loyalty
Student Office Assistant, University of Southern California, Los Angeles,
CA September 2006-May 2009
. Provided customer service for over 2000 student residents at Parkside
Residential College
. Responded to 20-25 inquiries on any given shift, which included
maintenance requests and delivery of sensitive material to the
residents
Finance Intern, Planigrupo S.A. de C.V., M xico D.F., M xico
June 2008-August 2008
. Commercial real estate developer
. Collaborated with two interns in their finance division on a project
that entailed market research and identifying opportunities for
expansion
. Presented the project to the CFO and other members of the finance
division at the end of the internship
Leadership
President, Spanish Undergraduate Student Association, Los Angeles, CA
January 2009-May 2009
. Previously treasurer from September 2008 thru December 2008
. Created a platform for students to learn more about Spanish and Latin
American culture
. Organized events and developed plans to increase club awareness,
increasing membership by 200%
Certifications and Abilities
. FINRA Series 7 and 63 certification obtained August 2012
. Fluent in spoken and written Spanish
Contact this candidate