Customer Service Sales

Randy Oliver

Home: 724-***-**** *** Chaintown Road

Cell: 724-***-**** Dawson, PA. 15428

Email: ******@*****.***

O bjective

Too establish a long term partnership with an industry leading organization in a management, technical support

or customer service position which utilizes my abilities to understand systems and products, communicate and

write, think logically, process information, troubleshoot and resolve problems quickly that have made me

successful in that environment in the past.

Experience

2003-2011

Quixote Corporation/Vaisala Corporation Uniontown, PA.

Technical Support Specialist/Customer Service

I was the sole person responsible for the monitoring, maintenance, troubleshooting

and repair of over fifty, large, electronic, permanent car-count stations located at mall sites throughout

the United States. This was achieved by my use of PCAnywhere software which would enable me to

access client computers and begin investigating the system’s hardware and software in various ways.

These stations were of paramount importance to our clients as they used the numbers gathered from

them to charge rent to their retail stores.

I was the sole person responsible for troubleshooting thousands of electronic, portable, car-

count analyzers throughout the United States. These counters were used by state DOTs to allocate

millions of dollars in budgetary money layout for future road repair essentials and goods.

Used Access and Excel data bases to evaluate and repair client data.

Was responsible for weekly, written corporate reports of client mall status, problems,

troubleshooting and resolutions

Was tasked with training clients both on the software (HDM, WDM) and hardware sides in the

use of permanent car count stations and portable devices.

Used PeopleSoft to issue RMAs for repair returns. Prioritized repairs with repair department

and handled billing for product repair returns.

Issued invoices for product sales.

Evaluated and changed the protocols for RMAs and data repair, saving Quixote both time and

money.

Because of the economic importance of mall car counting systems, I was on call 24/7 as tech

support, including all holidays.

I had to interact and communicate effectively with a wide variety of personnel in different

environments and circumstances, including top corporate executives down to blue collar workers who

worked in Quixote/Vaisala, our independent distributors and for our clients.

Worked and interacted effectively in handling problems and facilitating many processes with

excellent team members and colleagues in my building as well as across the country. This included

members of Quixote/Vaisala, our independent distributors.

I had to successfully prioritize between office administration tasks, technical support

and customer service on a daily basis.

Out of over sixty workers, I was one of only seven offered a substantial pay raise to move out

of state when Vaisala decided to close their Pennsylvania office. Because of family consideration, I

could not accept that generous offer. All others receiving that offer were engineers. I was the only tech

support/customer service specialist to receive the offer.

2001-2003

Teletech Corporation Uniontown, PA.

Customer Service/Sales

Processed Citibank credit card applications.

Calculated interest and payments for Citibank clients.

Transferring client balances.

Issued Citibank checks.

Resolved customer complaints.

Walked the floor, supervising other agents and taking trouble calls when needed.

Rewrote Citibank ad campaign and disclosure form to make it more concise and appealing to

customers. Out of over six hundred agent submissions, mine was chosen to forward to Citibank

headquarters.

Initiated product sales to prospective customers.

1987-2001

Walt’s Bar and Restaurant Uniontown, PA.

Customer Service/Sales/Customer relations

Making and serving drinks and food. Operated cash register.

Broke down and cleaned bar at the end of night shift.

Responsible for an accurate money count and transporting the money out of the bar after the shift.

Responsible for customer relations to ensure return vital business. I ran this business in a highly

professional manner and our money targets were often exceeded.

Education

1982-1986

California University of Pennsylvania California, PA.

Bachelor of Arts

2001 Education and Technology Institute of Greensburg Greensburg, PA.

Diploma in Computer Office Technology

References

References are available on request.

Contact this candidate