Customer Service Representative

James Dewitt

***** ******** ****., *** ****

Jacksonville, FL 32225

Cell 303-***-****

**********@*******.***

Summary / Highlights:

Well-rounded, educated individual with customer service / customer

relations experience. Specializes in contact center-based customer

service as well as a variety of CRM programs. Experienced in face-to-face

customer service and letter-writing in retail, mortgage, and

pharmaceutical industries.

. Contact Center /Customer Relations Experience in multiple fields

(Telecommunications, Security, Retail, Mortgage, Pharmaceutical and

Library)

. Proficient with Office Suite, Outlook, various Internet applications

and Windows

. Knowledge of the Library of Congress Classification System

. AA of General Studies

Technical Skills:

. Microsoft Office 2000, 2003, 2007 and 2010 programs / Open Office

. Windows XP, Windows Vista, and Windows 7

. Microsoft Internet Explorer and Mozilla Firefox

. Business/Technical and Short Story Format development

. Siebel Customer Relations Management (CRM)

. Web Content Management Systems such as WordPress, Blogger.com, 3rd

Party Publishers

Education:

Front Range Community College, Westminster, Colorado - A.S. General

Studies Degree, 12/2008

University of Colorado, Denver, Colorado - +30 B.A. credit hours in

English/Writing

Relevant Communication Courses:

Technical Writing English Composition

Business Writing Grant Writing

Creative Writing Public Speaking /Presentations

Work Experience:

Urban Lending Solutions / Bank of America

Default Service Complaint Resolution (DSCR) Advocate - 02/2012 to 04/2012

. Worked in a results-driven, team environment with daily deadlines

. Responded to customer inquiries regarding mortgage accounts and

payment status

. Employed business / technical writing and knowledge of mortgage

industry, including in-depth research and case development

. Knowledge of AS400, Homesaver, and Siebel systems

Colorado Virtual Academy

Enrollment Advisor - 09/2011 to 10/2011

. Outbound calling on required documentation for student application

packages

. General Office Duties, including collating, mailing, and filing

. Customers relations involving inquiries from prospective students and

parents

Promotech

Support Solutions Specialist - 03/2011 to 07/2011

. Conducted outbound sales calls to various health care practitioners

(over fifty calls per day)

. Introduced products to prescribers

. Performed extensive data entry and updated customer accounts

. Experienced with call documentation and tasking systems developed

internally by Promotech

. Experienced with Cisco Agent Desktop (phone software)

College Hill Library - Front Range Community College

Librarian - 01/2008 to 05/2008

. Provided customer service to patrons by helping them locate library

materials, pay fines and help with general questions

. Managed patron accounts via computer

. Shelved and sorted books according to Congressional Classification

System

ICT Group, INC.

Customer Service Representative - ICT Group, Inc 12/2005 - 01/2006

. Worked in high volume call center environment

. Assisted Virgin Mobile customers in a call center environment with

cellular phone activation

. Resolved questions and complaints regarding customer accounts; upsold

additional products / services

Contact this candidate