Customer Service Administrative Assistant
Resume:
Sonja-Danielle McKnight
Richmond, CA. 94806
******************@*****.***
OBJECTIVE: A position where I can utilize my customer service, accounting
bookkeeping, event planning, clerical and general office skills that will
contribute to greater office efficiency and productivity.
SKILLS:
Proficiency with MS Office Suite, Word, Excel, Outlook, and Power Point,
Call Center Experience, Accounting, Financial/Banking, Resident
Administrator, Leasing Agent Experience, Office and Apartment Mmgt.
Training, Non Profit Event Organizing/Coordination, Tax Preparer Services,
Typing @ 55wpm, Internet, Customer Service, General Office Duties, and
Hospitality Industry.
CERTIFICATES:
Case Management, Diverse Communities, Child Abuse Prevention, Mandated
Reporter
Mentor, Solano Mentor Collaborative, Parent/Child Awareness, Professional
Boundaries,
Motivational Interviewing
EXPERIENCE:
Office Assistant/Transaction Coordinator
2/12 - 5/12 (temp)
LeaMani Homes Sales, Harbor City, CA
Kept records concerned with sale, and management of real
estate. Computed interest owed, penalty payment, amount of principal, and
taxes due on mortgage loans, using software and calculating
machine. Checked due notices on taxes and renewal dates of insurance and
mortgage loans to take follow-up action. Secured estimates from contractors
for building repairs, held in escrow collateral, posted to ensure
fulfillment of contracts in transferring real estate and property titles.
Type copies of listings of real estate sales for distribution to trade
publications and databases.
Kinship Support Service
Navigator
8/10 - 6/11
Kids First Family Resource Center/Child Abuse Prevention Counsel,
Roseville, CA
Provided support for grandparents and others raising a relative or friend's
child, ages 0-18. Helped with navigating systems, counseling for adults and
children, caregiver coaching, support groups and connections with other kin
caregivers, tutoring and age appropriate enrichment, social activities,
education workshops, and information and referral.
Resident Administrator/Leasing Agent
9/09 - 5/10
Bridge Property Management, Vallejo, CA
Initiated, scheduled, and completed resident recertification process.
Processed monthly rent payments, maintained computer database by inputting
information and retrieval of reports. Prepared weekly and monthly financial
reports. Knowledge of HUD & Section 202 (Senior Section 8 program).
AmeriCorps
Coordinator
1/09 - 9/09
Children's Network of Solano County, Fairfield, CA
Conducted home visits and assessments with families at risk, or involved in
substance abuse and/or domestic violence situations. Provided information,
and referrals to families for medical or mental health services,
employment, and social services, financial and parenting resources, and
other community based services. Assisted Family Resource Center staff with
parent education classes, community meetings, and county- wide
collaborations
Administrative Assistant & Volunteer
07 - 01/09
Fighting Back Partnership Vallejo, CA.
Provided agendas for the monthly board meetings, took minutes for the
monthly staff meetings. Maintained office records, inputted incoming checks
and monetary donations in excel spreadsheets. Prepared outgoing mail,
overnight deliveries, inventory, and order office supplies as needed.
EDUCATION:
Studied Sociology/Human Services
8/10-5/11
Solano Community College, Fairfield, CA.
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