Customer Service Sales Representative
Resume:
A NGEL I PERLEZ
*** *. **** ***. **********, CA 90640
**********@*****.***
OBJECTIVE
• An administrative and customer service position focusing on Client
Relations/Customer Service.
QUALIFICATIONS
• Four years of customer service experience.
• Exceptional telephone personality.
• A highly organized and friendly professional, able to establish long-term,
positive, and fun relationship with clients, co-workers and outside
resources.
• Able to develop, maintain, and strengthen relationship with clients.
• Hard working and dedicated to customer satisfaction.
• Recognized for exceptional problem solving and analysis abilities.
PROFESSIONAL EXPERIENCE
Customer Service Representative
•
(Scansoft) Nuance Communications Inc.
Burlington, MA 01803
September 2004 April 2007
Respond to pricing inqui ries, providing accurate and timely information
and quotes.
Consistently maintain positive attitude and enjoy helping people.
Perform calculation on credit adjustments and forward adjustments
accordingly.
Accurately record, and verbally communicate detailed information.
Answering high volume of calls, Provide sales, information, and service
support regarding the product.
Track and monitor data, prepare daily reports and invoices.
Keep records of customer t ransactions, recording details of inquiries,
complaints, and comments as well as actions taken.
Refer unresolved customers grievances to designated departments for
f urther investigation.
Customer Service Agent/ Sales Representative/ Invoicing
•
Paragon Toner Inc.
La Mirada, CA
January 2008 September 2009
Work closely with customers accounts.
Provide product information, pricing, giving discounts for bulk orders and
i nvoicing.
Work closely with accounting departments, f loor manager to ensure
accuracy and highest level of service.
Manually doing order input in the computer while customer is on the line.
Determine charges for services requested, collect deposits or payments
and arrange for billing.
Resolve customer’s service or billing complaints by performing activities
such as exchanging merchandise, refunding money, and adjusting bills.
Providing the r ight merchandise in a quickly manner for customers on will
call.
Patient Care Coordinator/ Marketing Assistant
•
3A Best Care Services Inc.
(Homecare agency)
Alhambra, CA 91803
October 2009 November 2012
Providing detailed information to patients and families about the services
we provide.
Consistently maintain a positive atti tude and enjoy helping people.
Maintaining a good client relationship in order to move forward with the
service.
Communicating directly to the social workers regarding the case of the
patient.
Cooperatively work with others to produce and deliver required work.
Prepared the client and family for financial arrangements.
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