Customer Service Sales

* * * * * H I T E R O C K W AY • A N T I O C H • C A 9 4 5 3 1

( 9 2 5 ) 9 8 9 3 013 • S K E S S E Y @ C O M CA ST. N E T

SHERRIE KESSEY

OBJECTI VE

A support position in a positive work environment, where a reliable, self-starter willing to go the extra mile to get the job

done would be an asset.

EXPERI ENC E

• Over 6 years of Saleforce.com experience (with over 11 years experience with various CRMs such as NetSuite,

SugarCRM, SphereBuilder, and Sage CRM)

• Modifying custom applications using out of the box Salesforce.com functionality

• Improving Analytics and Reports for all departments

• Day to Day Management of Updates and Requests

• Using Workflow Rules to Set Up Marketing Campaigns

• Setting up and maintaining Outlook and Offline Editions to sync with Salesforce.com

• Knowledge of and experience with developmental tools provided within Salesforce.com as well

ability to learn and incorporate new features and functionality with each new release

• Experience with developing, documenting and implementing company-wide processes

• Willing to take initiative, work in a team environment as well as independently, work with

both remote and onsite team members, think outside the box

• Strong project management skills and ability to juggle multiple projects and priorities at once

• Strong knowledge and experience using excel and the data loader to manipulate large amounts of data

EMPLOYMENT

Oct. 2011 – Sept. 2012 United Rentals

CRM Administrator

• Maintenance of the CRM used by the /Specialty Sales Teams (Trench & PHVAC)

• Project management of solutions and integrations outsourced to Astadia (outsourced integrator)

• Eventual migration of data following acquisition of RSC

Oct. 2006 – Sept. 2011 First and Elm (formerly SphereBuilder, LLC)/ NuCompass Mobility

Customer Service Manager (CRM management and support)/ Administrator Domestic Ops

• Transactional Support for Realty and Inventory Depts as well as CRM support

• Customer Service/Support for Realtor Web sites/ Online CRM

• Website Transition, Maintenance, and Support

• Support, Training, Technical Writing, Building Business Processes

Aug. 2000 – 2006 Premiere Global Services (formerly Xpedite)

Sales Analyst/ CRM Administrator

• Office Management and Sales Support for multiple sales offices

• Nationwide Administrator for the CRM Salesforce.com (Sales)

• Executive Administrative Assistant to Area Vice President (Sales)

• Sales Analyst was last formal job title, and the only SFDC CRM admin

Jan. 2000 - Aug. 2000 The Happy Company

Executive Assistant to the CEO

• Office Management

• Event Coordination

• Reporting

1999 - 2000 Best Buy

Merchandising Team Leader

• Merchandised Product for entire store, end caps, and planograms

• Weekly Ad Sets

• Supervised the Merchandising Team (8-12 employees)

1998 - 1999 Cost Plus World Market

Assistant Manager

• Merchandised entire store, end caps and planograms

• Weekly Ad Sets

• Supervised Cashiers (entire store)

EDUC ATI ON

Hogan Senior High School (Vallejo, CA), Solano Jr. College. Technical Classes including Web Design/ HTML, various

training classes specific to Online CRMs such as Salesforce, Netsuite, as well as other databases specific to the

business.

OTH ER QUA LIFICATI ON S

Proficient in Microsoft Office programs such as Word, Excel, PowerPoint, Outlook (set up and configuration). Knowledge

of Web site CRM support, Email/ Domain Name/ Web site hosting and processes. I have extensive experience in the

customization, and utilization of the CRMs Salesforce.com, as well as Netsuite, and various other online customer

relationship management tools. Experience includes the building and maintaining of CRM reports, employee hierarchy,

marketing campaigns, dashboards, processes, training, the writing/developing of training documents as well as general

administration and support. Experience also includes payroll, accounts receivable, and HR processes (hiring, orientation,

training, etc.).

LA NGUAGES

Some Spanish and French

R EF ER EN CES

Upon Request

Contact this candidate